General Pants Co. Rundle Mall

Went in today with my partner today for the sales, and received excellent service from Will. They were the only staff member in the store, but they were very friendly and gave every customer the same level of care and quality service. They were super helpful when we were trying to discern what items were on sale, and processed all of our items quickly and with ease. They made our experience memorable.

Went in today and had the best customer service experience! Layla served me and was SOOO lovely. She had great tips on styling a jacket I bought and clearly knows her fashunnn. She was also so patient and kind as I took ages making a decision. Queen

Visited the store earlier this week. had the unfortunate interaction with charlotte whilst in store. Rude. Snarky. Condescending. Left without purchasing anything, and dont think i would go back. Clearly doesnt just interact with customers this way, as the way she was speaking to staff was extremely rude as well.

Great staff, greeted me on my way in and offered to help me with denim and gave me advice Men’s is upstairs and women’s on bottom floor. Scored some sale items for $20.. Stores clean and organised which is rare nowadays

Shout out to the lovely staff that served me Saturday morning 16/11. Had to return an online purchase and swap to another size. They made this process seamless with such a lovely attitude and great rapport. Sorry I don’t know their names

Nice staff, decent quality cloths but quality lacking slightly

I purchased a pair of Rolla’s jeans and an oversized, long rugby top online from your store a while ago. Unfortunately, when the items arrived, they didn’t match the pictures on your website. Instead of the long, oversized rugby shirt I ordered, I received a cropped version, and the jeans had a distressed feature on the left knee that wasn’t shown in the product photo. Clearly, the wrong items were sent. When I went to return the items in-store, I had a very disappointing experience. The staff member who assisted me was tall, white, had a beard, and was extremely rude and condescending. There was no greeting or basic courtesy—just an interrogative attitude, as if I were being questioned in a courtroom. When I explained that the items didn’t look like the pictures online, he demanded that I show proof and even argued that the jeans looked "very similar" to what was advertised. All the items were unworn and had their original tags, so there was no reason for this kind of hostility. I should have just said that I changed my mind to avoid this unpleasant ordeal. The experience was awful and has made me reconsider shopping with your store again.