University Health Practice

Based on most of the previous Google reviews, I believed that Dr. Paul Bolton was an approachable and friendly person. However, today’s experience made me feel that he was in a bad mood during the consultation, and his attitude left me feeling very upset. I cried after leaving the clinic. As a foreigner unfamiliar with how medical institutions operate in Australia, I felt mistrusted and judged. He made me feel something like, "I shouldn’t have brought up such a big issue so directly," and "I should have already known what I didn’t know." I hope that today’s incident was just an unfortunate exception, and not a reflection of Dr. Bolton being biased against certain patients or types of inquiries. I guess that someone as successful as Dr. Bolton, and the clinic may not be concerned about the feelings of individual patients, but I still believe he is a kind and professional doctor who usually takes into account his patients’ feelings and backgrounds, and communicates as well as he performs. I sincerely hope that the doctors and staff here are not burdened by negative emotions at work, and that no patient will have to leave the clinic in tears as I did. In addition, someone close to me avoids seeing GPs because he was treated badly by one in his youth. Your attitude might have more impact on patients than you think. Update: Just learned this from other Asian mates (both foreign and domestic) that my experience is not an exception. What a coincidence

Been seeing Dr Alison Cranwell for years now and she’s an amazing doctor! Very knowledgeable, compassionate and empathetic. Wouldn’t want to change GP even after I’ve moved far away. The receptionist Angela is also very lovely and helpful every time I visit the practice. Also a big thanks to nurse Chelsea for your help today. What an amazing and thoughtful lady!

I’ve been a patient of Dr. Paul Bolton at the university health practice for over 10 years, and I can say with absolute confidence that he is an exceptional doctor and a genuinely incredible person. Throughout various stages of my life, he has been a constant source of support and kindness. During my university years, I was seriously unwell with an eating disorder that required multiple hospital admissions. Dr. B not only ensured I was connected with the right care but also provided ongoing support between hospital stays. He checked in regularly, making sure I was safe both physically and mentally. Even when I was resistant to attend other appointments, I always felt comfortable and safe to attend my appointments with Dr. B. His support during that time quite literally saved my life and contributed to my recovery. Thanks to his dedication, I’ve been able to move forward and lead a fulfilling life. These days, I only need to see Dr. B occasionally but even after finishing my university studies and trying other GPs in my local area none have matched his expertise, kindness, and ability to build rapport. He consistently goes above and beyond for his patients. I couldn’t recommend Dr. B more highly. He is not only an outstanding doctor but also a truly compassionate and dedicated professional who genuinely cares about his patients. If you ever read this, Doccy B, please know how profoundly grateful I am for your kindness, support, and the difference you have made in my life. The receptionists and nurses are also amazing too!

"I would like to express my heartfelt gratitude to the University Health Practice for their outstanding support. Dr. Paul Bolton, in particular, has been exceptional. His patience, professionalism, and excellent medical expertise are truly commendable."

I have been attending UHP for almost 10 years now and seeing Dr Alison Cranwell for most of this time. She is always professional and courteous and shows genuine care for me as a long-time patient, and now my son as well. Staff are always willing to help and are very communicative. Every time I have visited any other GP practice, I have been disappointed with the service, which is why I will always come back here. 5 stars!

I made an appointment at this clinic, but neither the doctor nor the front desk informed me that prior booking was required for the service. I went to the nearby Australian Clinical Labs, only to be told an appointment was necessary. The situation was made worse as the service required fasting, and I had adjusted my schedule accordingly, only to waste time due to unclear information. When explaining this to the front desk, they rudely interrupted me and prioritized other staff, showing no understanding or apology for the inconvenience.

I believe the Uni Health Practice at Uni Adelaide offers excellent service. I used to see Dr. Paul Bolton, my GP, who is an outstanding doctor. He provided me with excellent advice. I wish all the best to Dr. Bolton and the entire team at Uni Health Practice.