Adelaide City General Practice

Extremely disappointed with the GP specifically Dr Jessica Donaghue who came off as extremely rude and dismissive to my partner. Dr Jessica was very blunt and seemed uninterested of her wellbeing and rather than reassuring her, Dr Jessica just dismissed all of her thoughts and did not ask follow up questions which would have my partner understand what she’s going through. She DID NOT HELP WHATSOEVER making my partner stressed and anxious. Not even advice on what to do next. As well as wasting our time and money! We paid to have a chat for 10 MINUTES TO LEARN NOTHING!!! Unfortunately will not be returning! Pathetic… If you are having a bad day don’t take it out on the patient, but if you weren’t I truly hope it really isn’t how you treat patients on a regular.

I am very disappointed with the service I received. I provided my sample twice to the pathology, and it has now been over 15 days with no communication or update regarding my results. When I followed up, I was told that I cannot access my reports unless I consult with the doctor. I find this unacceptable, especially considering I already paid $102 for an in-person consultation previously. Now I am being asked to pay another $102 just for a phone appointment—simply to receive my own results. This experience has been extremely frustrating and unprofessional. I feel that patients deserve timely updates, transparent communication, and access to their own medical information without being charged repeatedly.

Since I’ve spent the last two years in Australia, I’ve been sending my insurance documents via email to the medical office’s reception. At my request, the reception forwards the papers to the doctor, who fills out the insurance forms and sends them back to me by email—or even immediately if he has the time. However, in this medical office, after several consultations and having spent nearly $700, I’m now being asked to print my own insurance documents (which is just a single A4 sheet, I should add) because, quote: "it’s not our job to print the documents for you." I insisted, explaining politely that I live in a hotel and that it’s very complicated for me to print papers, and that they could easily do it at the reception since they print papers every day. Meanwhile, a young woman in an office, seemingly very annoyed, made big gestures and said, "Okay, we’ll print your papers." I am very disappointed and did not appreciate the behavior of the reception staff. I now understand the previous negative reviews, and I will never return to that medical office.

I saw Dr Rebecca Jury while passing through Adelaide (not from here) and she was so helpful and kind! She took time to explain things to me in an accessible way and to ensure she gave the best advice she could. If I lived here I’d definitely go to her as my gp ☺️

Extremely Disappointed – Do Not Recommend! I’ve been a patient of this GP for almost a year, and my experience has been nothing short of frustrating and disappointing. After multiple visits, the doctor has failed to provide any real solutions to my health issues. Instead, I’ve been repeatedly given antibiotics—most of which I could easily purchase over the counter! It's clear that this practice is more interested in pushing appointments and charging for consultations than actually helping patients. They’ve charged me THREE times for services that didn't result in any improvement, and after each appointment, I’m just told to book yet another appointment. What a joke! To make matters worse, when I tried to cancel an appointment once due to work commitments, they informed me that a cancellation fee would be applied. Seriously? This is how they treat loyal customers who’ve been paying for subpar service? It’s no wonder their ratings are so low. I’ve had enough of this pathetic service and will never return. There are so many better options out there—do yourself a favor and stay far away from this place.

Disappointed with how this practice is run. - They have made multiple mistakes on the medical records and appointment scheduling of my family and I. - They failed to alert me when my test results were received. - Reception was ambivalent and patronising to my frustrations. I trust you can find health care professionals that will care about your health. I do not recommend this business.

Extremely poor customer service, I rang ahead to ask if Dr was running on time and was told "it's hard to tell", then upon arriving 5 minutes after my call she was running 30 minutes late. Reception staff were honestly quite rude. Not impressed