Apple Rundle Place

The staff experience here can be a bit hit and miss. There are definitely some amazing and passionate team members, but not everyone shares the same level of care. I’m giving 3 stars because of an issue my partner had with her iPhone 14 Pro Max after a battery replacement about six months ago. Recently, the battery swelled and was replaced under warranty, but it appears the swelling caused internal damage to the screen. A week ago, the screen became stuck on a faint green display with a ghost image of the last app used (Google Maps). Touch controls still worked, and the phone was otherwise in "like-new" condition. Unfortunately, our first visit to the store didn’t go well. The technician we spoke to insisted the phone had physical or water damage, which was not the case. She was dismissive, didn’t entertain alternative suggestions, and told us retrieving the data was impossible. Instead recommending a $650 data recovery service and an $850 screen replacement. Back at home, I managed to recover the data myself by streaming the phone’s display to our TV via AirPlay, since the touchscreen still worked. On our second visit, we spoke with a different technician who took the time to properly inspect the phone. They found a kink in the ribbon cable for the screen, likely caused by the swollen battery putting stress on it. They explained the situation clearly, and we appreciated their care and professionalism. The takeaway? Always get a second opinion at the Apple Store. Some team members truly go above and beyond, while others may not give you the same attention. A big thank you to the staff who were willing to spend the extra time to help us. Your efforts made all the difference.

I want to sincerely thank the manager and the technicians for their outstanding service. I bought a MacBook Pro two months ago, and unfortunately, horizontal and vertical lines appeared on the screen without any physical damage. When I brought it to the shop, they immediately replaced it with a brand new one after understanding that I run a business and urgently need a laptop. Their professionalism, efficiency, and care truly exceeded my expectations. Highly recommended

Oh my gosh, I LOVE THIS STORE! MY FAVOURITE IN RUNDLE MALL! The apple store is absolutely amazing, the staff are kind, you have so much free will and most of the stations are available and ready to use and play with! I wish I could give it more than 5 stars, I love the apple store. Every time i walk past it, I always have the urge to walk inside and check everything out, even if going there wasn't planned! The staff are nice, everything including the devices are extremely clean, and testing products is extremely fun. 10/5, the best store in Rundle Mall, please go there! (more photos on my profile :3)

This is probably my favourite store in Adelaide. It is laid out so nicely, with so much space between all of the display tables and within the displays themselves. You are able to hold and use the products to get a sense of how they feel, and you can try on different watch bands before you purchase any. The customer service here has always been fantastic for me, and they will try to sort out any issues you have before they have to resort to quoting for an external repair. You just need to make sure to book an appointment ahead of time as you will wait a while for a walk-in! They have a good discount program for University students as well

Made an appointment online? Be prepared for a long wait. Half a dozen employees standing around with one headphone in, actively ignoring people walking in. Have to physically wave someone down to get service

The lovely staff member, Joe, was incredibly helpful and kind to me today. She noticed an issue with my watch strap before I did and went above and beyond to resolve it. Thanks to her efforts, I didn’t need to return to the store for an exchange or refund. It was one of the best customer service experiences I’ve ever had. Thank you again, Joe!

I have visited this store many times. Overall, the front office staff is really cool. Some technical people are very knowledgeable and they are trouble shooting an issue from every aspect. But some of them can’t understand the issue well. Just turn on the trouble shooter and simple depend on that report. I had to come back home without a solution for my Mac book pro’s sudden restarting issue. I ended up finding the issue on my own. The issue was in the operating system. All technicians here are not geniuses.