Family Time Australia - Adelaide

Our 11 year old daughter attended family time for a period of approximately 6 months after experiencing debilitating anxiety . The team were excellent from our first point of contact at reception right through to seeing the OT. They helped our daughter work through why she was feeling anxious and overtime assisted /educated her in self management strategies to aid lowering/managing her episodes of anxiety. This was a game changer further her and us as a family and we have not looked back since . I would highly recommend family time to others who may have a child experiencing similar issues

I honestly can't recommend this place highly enough. My son has loved coming to every therapy session and is now come so far, all due to the amazing. They are so friendly and treat you like family. It's honestly the best place

My two sons have been clients of Family time for almost 3 years. When we started the environment was welcoming and supportive. Between them they attended 3 in clinic appointment a week with therapist who really helped them grow and face their challenges. Over time, we started to notice slight changes. They had a receptionist that was so joyful and cheerful. She knew every client and parent by name and always welcomed you with a coffee and a smile… then they fired her. They did eventually replace her with someone that was almost as nice, but she is gone too now. Slowly, the good therapist began to leave 1 by one, and then at the end of last year they had a mass walk out of staff. All of their good staff. All of our sons therapists. I can only imagine what the management put their employees through to have that kind of impact. 80% of their staff left at the same time. Since then, we have tried to stick it out with Family Time, hoping it will get better. Slowly we have removed our children from OT and Speech and transferred them over to a different company for these therapies, but we stayed with family time for nutritional therapy and Psychosocial therapy… each visit we walk in with no greeting and no welcoming. We have to explain who we are and what we are there for each time we have an appointment as the receptionist change each week! They don’t say hello and they don’t acknowledge you half of the time. They have cut session times by quarter of an hour and still charge the same price (almost $300 a session). If your child is sick or an emergency comes up, they charge you full cost for the session with no leniency at all… 24 hours. That’s what you have. So if your child ends up in hospital 20 hours before your therapy session, you still need to pay the full session cost! They say family time, but they are not family orientated. They are money orientated. A complete lack of empathy and compassion has flooded this organisation. I wanted to stick it out and hope it would get better to keep stability and familiarity for my boys, until this week! We attended one of the boys sessions on Tuesday and the reception staff were rude and ignorant. When I walked into the foyer both reception staff saw me and stood in the door way trying to get a toy out from under a desk. They didn’t acknowledge me, they didn’t explain why they were both standing in the way… nothing. They just took turns getting in the door way for literally 10 minutes. They left me standing in the door way for 10 minutes until I decided to turn around and walk out. When spoken to and asked what they were doing, one office lady just rolled her eyes at me and walked off… completely ignoring my question. This once FANTASTIC company that thrived with skilled and caring therapists and staff has turned into a toxic and harsh money hungry chamber. My children use to love their family time appointments and now each week they try every excuse under the sun to get out of having to attend. My sons are almost guaranteed to have "a cold" or "a headache" every Tuesday… and I think that says everything. We value the therapist… especially the nutritional therapist who is lovely… the issues here all lie with management and admin. Management and Admin let the entire team down. Good staff are wasted when management and admin drop the ball on client focused care.

Friendly, kind & professional staff who make the child’s sessions so fun that my daughter counts down the days until her next session! It makes juggling appointments that bit easier to have them all at the same location! Highly recommend Family Time.

Un-professional. An email was sent to change an appointment without a follow up phone call when there was no reply to the email. To say unfortunately these things happen is just not acceptable. It all could have been avoided with a simple phone call. To travel in peak hour traffic to get there and find out your appointment has been cancelled through an email sent on Tuesday after lunch when the appointment is on that Thursday. Un-acceptable

Over the last month, I have called (left messages) and emailed this practice to see if I can gain some help with my child. As to date, have not had any return call or email. Poor service.

My daughter has had the best experience. Very friendly and excellent service. Highly recommend!!!