Goodlife Health Clubs Adelaide City

Jacob went above and beyond to assist, even after realising I’d be accessing the gym through fitness passport. Very passionate about his work and deserves a raise! Gym itself is decent with all your standard equipment. Great location!

Only a new member but loving this gym. Everyone is friendly and helpful and very welcoming and inclusive! Thanks to all at Goodlife. Adding to my review now after 3 months membership. Still love this gym. Equipment in the weight room seems to be well looked after and maintained, and there is a good range. Have a really good PT - Luke Bull - highly recommend him - professional, friendly and knowledgeable. Thanks again Goodlife. I am really enjoying this journey.

Poor customer services and lack of transparency and a huge issue of ethics. I have been with them for nearly 2 years, under my contract it’s 14- day cancelling notice. When I asked the first time for cancellation, they sweet talked me for a free 4-week frozen period. But I still got charged for the week right after. I came in to the gym and gave the receptionist my card to check whether my account is frozen. He said no. So no action was taken when I requested. I was so annoyed and asked him to cancel on 13 June. My last payment was supported to be on 23 June, but they still tried to charge me for another 2 weeks after the last week of cancelling notice payment was made, then gave me an explanation saying it’s 30day notice not 14 days. I paid for extra 2 weeks plus late fees on the faults that I didn’t make. When I called in, this time it’s a female receptionist. I said one of the male reps said the cancellation notice is 14 days, the girl said "oh he is no longer working here" what kind of bullshit is that? So Goodlife has no responsibility of your employees training and information? Ex employees dont count? Very unreliable and unprofessional!

Located in the heart of Adelaide, not too far from Victoria Square, it’s one of the bigger Goodlife Health Clubs around. If you’re looking for a super modern new facility with state of the art equipment, you might be disappointed, but hey, if you’re looking for a HUGE variety of equipment and are just wanting an awesome pump or workout (in a historical/architectural building), they’ve definitely got everything you need. The gym is split across multiple floors (see map breakdown in the photos) and everything is kept pretty neat and tidy. The photos should also help you work out if there’s something available for you. The staff were very friendly when I visited.

Highly Recommend!!! I just joined Goodlife and have had an amazing experience, from the customer service, club presentation and my first BodyPump class with Vanessa. I can hardly walk today and I cannot wait for my next workout. Thanks Goodlife Team

They keep having issues with my direct debit even when I know for a fact they have my correct bank details and there’s enough funds in my account; it’s been many phone calls and in person chats with many promises they’d sort it out but the same recurring problem months later. I regret signing up with them tbh. I much prefer Derrimuts for price, equipment, convenience, vibe etc anyway even with rumours of them shutting down due to questionable business practices.

Horrible customer experience. Visited the gym as a potential customer, ask the front counter staff for a tour and a no lock-in contract gym only membership. Not only he didn't give me a gym tour, he first "filtered" it with a verbal question of whether I'm able to commit to them for 3 months or 6 months saying it's not really a contract but I've to commit (which to me seems like a contract, and a scam in disguise of commitment). I said again, I'd like the option of a no lock-in contract membership and was just asking for pricing. He again incompetently gave me a cheaper pricing (which wasn't that cheap) but with 12 months contract, which showed he wasn't listening to me and only gave what he wanted to sell. He wasn't even wearing a proper uniform, was wearing a casual plain shirt which looked very unprofessional. Then, when I asked again for no lock-in contract membership, he said he can't help me with that. Well, that was a total shame and disappointment on him and the gym for not providing no lock-in membership and competitive pricing options, and he just lost a potential customer, as there are many other gyms that can provide both.