InterContinental Adelaide by IHG

My experience at the accommodation was not very pleasant. Unfortunately, I encountered a significant issue with bed bugs, which made my stay quite uncomfortable. Additionally, the air conditioning unit in my room was malfunctioning, and despite bringing this to the staff's attention, no corrective measures were taken to resolve the issue during my stay. On a brighter note, the breakfast buffet was truly impressive, offering a wide variety of delicious options that helped start my day on a positive note. However, I still feel that the overall experience was not worth the money. On the positive side, the toilet was very clean, and the staff provided dental kit essentials daily without needing to be asked multiple times. Check-in and check-out processes were smooth as well.

Have been staying at the hotel for 6 nights with a 6-months-old. The location next to the river and the stuff members are great! The restaurant downstairs is pleasant, however, the building and the rooms & the furniture are old. They could at least replace the couch that has seen a lot, the bed/mattress is quite comfortable. The pool is heated which is nice, the hotel is 5 stars but doesn’t have neither sauna, no jacuzzi. The gym is good and open 24/7 but all the equipment is old, at least the yoga mats could be replaced with new ones due being in a very used/bad condition. Overall 4 stars, due the reasons I’ve mentioned.

I recently had the pleasure of staying at the InterContinental Adelaide, overall, it was a positive experience. The hotel boasts a convenient location, making it easy to explore the surrounding area & a good locaiotin for my business activities. While the hotel does show signs of age and could benefit from some modern updates, it is exceptionally clean, and all services are functioning perfectly. This attention to cleanliness is commendable and contributes significantly to the comfort of guests. The gym particulary has good facilties and is in good order. The hotel bar is a highlight, offering a nice atmosphere for relaxation and socializing, though it is on the pricier side. It’s an ideal spot for enjoying a drink at the end of the day. The rooms are spacious and comfortable, although they echo the hotel's dated aesthetic. Personally, I found the bed to be a bit too hard for my liking, but I understand that comfort preferences vary. One of the standout aspects of my stay was the attentive service throughout the hotel. The staff were friendly and helpful, ensuring that all my needs were met during my visit, in particular the breakfast service and offerings. Overall, considering the price, cleanliness, comfortable & environment, I would not hesitate to stay at the InterContinental Adelaide again. It's a solid choice for anyone.

Big hotel. The breakfast was amazing. The room was big and comfortable. The air conditioning was a bit hard to navigate. Room service was good as was the daily cleaning. The restaurant/bar area was busy, loud on a Friday/Saturday as people going to the football/events gathered. A separate area is needed for people wanting a quiet dinner.

My review is exclusive for the concierge service, particularly Alex. I live in Adelaide and travel frequently for work, staying at the International Hotel in other Australian capital cities. Yesterday, my car experienced a flat tyre very quickly down to the rim and there was nowhere to pull over on North Terrace. My vehicle was barely drivable as I approached the hotel. I drove into the turning bay and Alex was very helpful and welcoming, allowing us to park the car and arrange for road side assistance. We were running late for a theatre performance my son was in and needed to get him there before the show. This meant leaving the car at the hotel for 5 hours. Alex was very calm, when we weren't feeling very calm ourselves, and we very much appreciated his kindness and service. Thank you.

It didn't start well - a 20 minute wait sitting in the car in the driveway until the valet parking people got to me. Then I waited 25 minutes in the line to check in at the front desk no line for IHG priority members to be seen. With the line not moving I asked the concierge if I could check in at the executive lounge... he made a phone call and that was fine. After this everything was great. The room is furnished in an older style but is kept very well and is a wonderful size. Great shower pressure as well which is nice. The executive lounge has an old-style club feel and the evening canapes and morning breakfast there were great. I have to single out Daniel and Yuki in the executive lounge... Both offered fantastic service and are a real asset to the team there. When I was feeling grumpy about the arrival experience Daniel made everything better in a flash. I will definitely come back again however I do have to take one star off for the awfully slow valet service and lack of organization upon arrival with regards to checking in - especially for a high level loyalty member.

The building is beginning to show its age and could benefit from a refurbishment. While the room was spacious, its layout wasn’t the most user-friendly—for instance, the TV was positioned awkwardly, making viewing less comfortable. However, what truly elevates the experience here is the outstanding service. The lounge offerings were a highlight: hearty breakfasts, barista coffees, delightful canapés, and refreshing mocktails made especially for us. A heartfelt thank you to Daniel and his team for their warm hospitality and attention to detail. The hotel’s convenient location also adds to its appeal, making it a great base for exploring the city.