St Anna's Residential and Home Care

I had pleasure attending St Anna ‘s 30th Anniversary and meeting lovely people working there. It is great to see caring staff look after residents supported by local community.

I recently had the chance to reconnect with a lovely senior friend of mine at St. Anna's. Last year, she was admitted there, and I was thrilled to see her being treated so well during my recent visit. It warmed my heart to witness the care and attention she received from the staff. St. Anna's has truly made a positive impact on her life, and I'm grateful to see her thriving in such a caring environment.

Our family has had nothing but wonderful experiences at this facility. The staff goes above and beyond to ensure the comfort and well-being of their residents, including our seniors. Their high standards of care are evident in every interaction, and we are grateful for the support they provide. From the friendly atmosphere to the attention to detail, this facility has truly made a positive impact on our family's lives. We highly recommend it to anyone seeking exceptional care for their loved ones.

My experience with St Anna have been SHOCKING to say the least. They mismanaged my mums HCP and left a disabled woman with no bedside commode. no shower commode for at least 2 months. even when mum had the funding i had to beg and cry for St Anna to act. when they did bring a shower commode out, it was used, stained with blood and faeces.. When I was forced to contact the Aged Care quality and safety commission. They were not happy at all and did their best to have me removed from mums care. They even went a far as putting in a false complaint to the department that deals with elderly abuse. After the call was investigated that department came to the conclusion that the call was made out of spite and it seemed that someone was angry at me. SPOT ON!!!! EVEN THEY PICKED UP ON IT. This was the work of St Anna. St Anna claim that elderly safety and well being come first in their policy, but they totally destroyed any dignity mum had left. Her pain and suffering took its toll. They instilled fear in my mum and her anxiety went through the roof. They claimed I was the aggressor. LIES!!!! They manipulate their records/ documents to substantiate those lies. They have ignored mums complaints and instead have decided to kick her out even though my mum has done absolutely nothing wrong. I'm confident in writing this review as none of it is a lie. The way they treated mum was disgusting. they forgot she lost her legs, not her mind. they were treating her like a dementia patient. What's even more concerning is that the more they try to cover mums pain and suffering with their lies, the more they stuff up. This was when they manipulated mums monthly records to suit those lies, and got caught out by the real records that I'm keeping. To hide the fact that mum suffered, waiting for a shower commode they have on record that they paid for that commode on the 10th of July. This would mean that mum did not have to wait at all, for a shower commode. but true records reveal that I didn't not walk into the shop till the 11th of July and receipt showing the commode was paid on the 18th. I do know falsifying records is an offence. St Anna have proven to be corrupt by doing this. We thought this home care package funding was supposed to keep the elderly home. ST Anna abused mums HCP funding. and then had the audacity to suggest we put mum in a nursing home for some respite for her carers. while the money was raised for a mattress. What St Anna failed to acknowledge was that her carers/ family are not suffering because we are struggling to cope with mum DISABILITY we are all suffering because mum did not have the necessary equipment to use at home as a disabled person 2 months of being bed ridden. we still had nothing to transport mum to the bathroom and toilet. By the time we got her to the toilet ( no bedside commode) she would soil herself. This went on for two months before any action was taken. the money was available too, which is why i don't understand the delay. would I recommend St Anna to anyone. NO. NEVER. NOT IF YOU LOVE YOUR PERSON. It's not a company that takes seriously, the needs of the elderly. try cutting into their profits and they will make sure that you pay for it by firstly attacking your character then your sanity. This is my review based on fact and I stand by it 200% actually 400%

My Grandma tried this facility out as a respite resident, with a view to becoming a permanent resident. She was desperately unhappy there. Residents were not allowed to go outside to the gardens, not even to be taken outside by staff. I visited regularly, and the same Elvis movie played on the community area television constantly. Organised activities were few and far between. Grandma had several falls while she was there, and staff failed to contact me about them. St Anna's seems poorly staffed. My Grandma developed an infection which led to memory problems and low mood. St Anna's decided that she was a problem and asked her to leave.At no stage during the lead up to this decision did they tell any family members that there were problems, or try to find a solution. Instead, when family were there, bringing her items from home, the manager pulled them aside and said that she would have to leave by the end of the week. When she did leave they forgot to send her medications with her to the next home, and they continued to charge the Chemist for medications even weeks later, when she was no longer there. A friend has her mother there, she says that her mother has become so depressed that she now refuses to leave her bed at all. The home was clean, that's the best that I can say about it. Moving out of St Anna's turned out to be a blessing, she is now in a place that is as different from St Anna's as night is from day. Now she has constant activities, proper care and stimulation for her body and mind.

The St Anna's team are fantastic to work with. They are truly client-centred and advocate for the best care and services for their clients. We highly value our collaboration with them.

As an engineer I went to the facility to inspect the ceiling structures. The management responses quickly while they observed some ceiling cracks and concerned the safety for the residents. Very clean environment and friendly staff.