Seaton Vet Centre

The care & empathy showed by ALL staff was amazing . I had to put down my beautiful cat Jessie. Jessie received the best care & love & knew that she was in good hands right until the end. They also consoled me & made the sad experience bearable. I can fully recommend this place if you really care about your pets. Thank you to ALL the staff involved.

We took time off work to bring our dog in for a 4:30pm vaccination appointment. This is no small task, as our dog is boisterous and we were also managing our six-month-old baby. The clinic isn’t close to home either, so it was a significant effort. Upon arrival, we were told to wait in a consult room, only to be informed later by the receptionist that the vaccines hadn’t arrived because the day’s order didn’t show up and we would have to reschedule our appointment. She mentioned they usually arrive by midday. Understandably, we were frustrated, but we remained calm and suggested that in future, it would be helpful to contact clients when orders don’t arrive, so that later appointments can be rescheduled. It was particularly disappointing because, if it was already known by midday that the vaccines hadn’t arrived, there surely would have been time to notify those with later appointments, including ours at 4:30pm. We appreciated the apology that was given, but we were looking for a more solution-focused response. Something that would help prevent similar issues from affecting other clients in the future. Rather than feel heard, though, we were met with defensiveness. We made it clear the feedback was intended for management or whoever handles ordering, but the receptionist continued to take it personally. When we asked whether the order would definitely be in by Monday before rebooking, the defensiveness continued. Another staff member kindly stepped in and offered a free treat, which we appreciated, but we still left feeling dismissed rather than listened to. We were treated like we were being problematic when we were simply disappointed and wanted to find a solution to the issue. We’re sharing this in the hope that future communication with clients in similar situations can be handled with more openness, empathy, and a focus on improving processes.

My dog Roo managed to get a hold of some Ibuprofen which can be very toxic to dogs... The vet (Sam) and the nursing staff were all fantastic. They got her in immediately for treatment and were so great with her... They even managed to get her in the following day when she needed IV fluids and treatment. Hopefully she's escaped long term damage thanks to the quick and thorough treatment she got. Excellent vet clinic and I'm so grateful for them saving my girl ❤️

What can I say about Dr Sam & the wonderful team of both Vets & Vet Nurses at Seaton Vets - they are AMAZING! I truly don’t know what we'd do without them! They are knowledgeable, caring & kind. Always striving for continuity which I find invaluable as my beloved cat is a complicated case with multiple health conditions & many vets visits under his belt, so it’s very re-assuring to both him & me that they take the time to know him well, & have an excellent flow of communication between the Mega Team. My dog also loves them & starts squeaking in excitement as we arrive in the car! All good signs of an excellent group of people working well together as a Team, giving our precious fur-babes the best care.

I have had many experiences with Seaton Vet Centre and they have all been very positive. Their prices are very reasonable for vet care. Their vets and staff are very knowledgeable and we are always greeted with good customer service. They have a Puppy School program which is great for to learn basics about dog care and a few tricks, it is also very affordable. One of the biggest highlights for me and my pup was definitely the Puppy Socials on Saturday. It is a 45 minute play session for puppies under 16 weeks which is supervised in a controlled environment. It teaches them to be social and have a good play and run around. My puppy absolutely loved it and was always exhausted afterwards. They also take photos and now and again they manage to get them still for one (see picture of my pup below) Its an absolute bargain at $10 per session. Definitely can recommend Seaton Vet Centre to everyone

Went for the first time today after our 5 year old greyhound lost her nail during zoomies, staff were very friendly, veternarian fosters greyhounds from the GAP program and was familiar with the breed, 10/10 would recommend 🙂 (picture of our girl)

Super friendly and knowledgeable vet! She made the entire experience so much smoother with her caring attitude and expertise. I truly appreciate how attentive and patient she was with my pet Luna, making us both feel at ease. Plus, their prices are very reasonable compared to other vets in the area. Highly recommend!