Animal Welfare League SA (AWL)

I never imagined I would have to write a review about the cremation of my baby boy, but I feel compelled to share just how incredibly thoughtful and caring the service was. I received Teddy back today, and over the past week, every time I had a question, they promptly returned my calls. The staff was so kind and compassionate. Teddy came back in a beautiful urn, and it was clear that this company truly cares. Along with the urn, I also received a heartfelt card and a candle that smells wonderful. I can’t thank you enough for treating my baby with such love and respect. While I truly appreciate everything you've done, I hope to never need your services again haha.

The staff are so friendly and look after my Dog Ollie so well when in boarding . I’ve had several dealing with staff from purchasing Ollie , having behavioural lessons , donating and boarding all are amazing people and help to make the process comfortable.

My beloved Border Collie recently died from a tumour. He was the love of my life. AWL was there to take care of Scruffy after he passed. They collected him from the Vet, cremated him and returned him to me in a beautifully simple container with a card and a candle. Their love and respect of animals..their freely given kindness and their gentle efficiency made it easier to say goodbye, and the tributes they gave me along with his ashes mean he still remains by my side. Thank you from the bottom of my heart.

My partner and I adopted a cat named Onyx from you at the beginning of march. When we initially adopted her we noticed that her eyes were producing discharge but it eventually cleared up after a couple of days and we assumed it was fine because if she had it before we adopted her and you as the professionals didn’t think it was an issue why would we. After about 3 weeks into having her we noticed the eye discharge had come back, she was less energetic and she didn’t have as much as an appetite. We took her to an emergency vet and was told she had the cat flu which was common in rescues, they gave us an ointment and gave her an anti inflammatory shot for the fever. After a week it seemed like she was improving but approximately 20 days later we noticed she was not eating at all, she was sleeping all day, urinating in places that weren’t her litter box as though she couldn’t make it in time and when she walked the muscles in her back legs weren’t working. We took her to an emergency vet again who advised us the tests we would need to run would be thousands of dollars and that we should get in contact with you as it was unfair we had adopted what we thought was a perfectly healthy cat just over a month ago who was now extremely ill. We fed her the correct royal canine food, she was an indoor cat, we have no other pets, we cleaned her litter box often and purchased high quality litter, there was nothing in our house that could be toxic to her and yet she was extremely sick. I called your company in tears asking for help and was declined it as you only offer vet cover for 14 days, I was told I would receive a call back from you and never did and was met with absolutely no compassion. We ended up taking her to another vet where she had blood tests (which they couldn’t even perform properly because of how ill she was) and an ultrasound. They confirmed to us that she had FIP which is a mutated form of the cat flu, and that the damage to her organs was so severe that even with treatment she wouldn’t survive. We had to put her down that night. I am beyond heartbroken and disgusted with you and your company, the only way she could of got the cat flu was from being around other infected cats, which she had not been exposed to at all after we adopted her. You let us adopt and fall in love with a sick cat, refused to help us even though it was your fault she was sick because you didn’t do a proper health check, and we had to pay 1.5k to watch our baby die in front of us. The pain I feel is indescribable coming home without her here, knowing that I wouldn’t be here right now if you had done your job properly kills me. I wouldn’t trade it for the world though, for the short amount of time we had her we loved her and she loved us with her entire heart. I hope you learn a lesson from this, and I hope you take some accountability for your actions.

We lost our beloved boy unexpectedly and after almost a month, the misery of not having a dog in the house was unbearable so we went to the AWL and had the chance to meet Mavis. Paula and the other staff were lovely, all three that we dealt with were very nice indeed. We adopted Mavis and she now rules our home. Thank you AWL.

What an amazing space! The staff and facilities were well above what I expected. The care taken with the animal and the service with people who are looking to adopt is 5 star. For my family who are first timers, I felt the staff took time to allow us getting completely confident and well equiped before committing to adopting and let home. Purchases available for all the pet needs there on site and can donate goods or money for the animals too. Carpark has one entry and one exit, Ample parking. Clean and sanitiser available.

We rocked out a bit late, and Steve was so nice to let us in to see the cat we want to adopt. On the first day, the other cats we adopted three months ago from the same place became best friends with the new cat (cha cha) immediately.