Petbarn Mile End

Every Petbarn Dougal (1.5 y/o Wheaten Scottie x Mini Poodle) and I (38 y/o Irish-German human) have visited has been pretty ace—but the team at Mile End is next level. The staff are always cheerful (or at least rock a solid "retail face"), super knowledgeable, and happy to offer advice. They always ask before giving Dougal a treat— I sneak one for myself when they’re not looking. What really stands out is how they’ve gone above and beyond—more than once staying back a few minutes after closing so I could collect an order when work ran late. That kind of service is NOT expected, but it’s greatly appreciated. Retail can be tough, and it’s totally fair not to go the extra mile every day. So the fact that the Mile End crew consistently go above and beyond really says something. Dougal and I are big fans..

Incredibly friendly and knowledgeable staff. Staff are always happy to help me find exactly what I need for my animals' exact circumstances and work within my budget. Very much solution-focused. I have never felt like I was being upsold. I was particularly impressed by the muscular young gentleman at the counter who helped my elderly mother carry three heavy bags of dog food to the car.

Mile End is he best store - always clean and well presented - Staff are bloody brilliant, happy, know their stuff and always offering to help you load into your vehicle -plus my little shits get spoilt when they go in.. HEAD OFFICE YOU MUST PUT A DOG WASH IN THIS STORE

We recently graduated from a 5 week intermediate puppy training school. Trainer Teghan was the absolute best!! patient and very knowledgeable. 10/10

Great story to shop for our cat, we always shop there because the staff are always friendly and helpful

They only sell the 3KG Purina Pro Plan, I wanted 7KG, and I was able to get it from Pet Circle Company instead. There was an older lady there that was somewhat rude/ passive aggressive towards me as I asked if they sold 7KG bag of Purina Pro Plan, however I found that the male staffer cashier was well informed/ educated about the high end class products(Hills science, Purina Pro, and Royal Canin). The products I now purchase come from Pet Circle and not pet barn. 4/5 stars

The young woman her served us was fantastic. Rang earlier to see if they sold the calming dog beds. She had 3 waiting for us when we arrived. Definately should be a treasured employee!!