Hertz Car Rental - Adelaide Downtown

Rented a car from this company and took time-stamped photos of the existing damages before driving off. Upon return, I was charged nearly $500 for the same damages clearly visible in my photos. Despite multiple requests for reimbursement, I’ve been repeatedly declined by Joana T with responses like: "Kindly note that, following a thorough review by our damage specialist team, the charges remain as stated. We appreciate your understanding in this matter." I plan to attach both their pre-rental photographic evidence (which they used to justify the charge) and my own, so you can judge for yourself whether this company operates fairly. (I must add that the only good employee in this branch is Rob, he is very kind and helpful).

We were looked after by Kylie for our first car, awesome customer service but when we exchanged the car to a larger one the chap that was behind the counter was chewing gum and no please or thank you, just said license, when I corrected him and said license please he looked at me as though he did not understand the difference. The car was not clean inside or out. As this was booked through the RACV I will be bringing this to their attention also.

Great customer service from staff who were very helpful with information about the car rental. The hybrid Toyota Yaris Cross we rented was cleab, in good condition, and gave us good fuel economy and road reliability. We've rented from Hertz before and will stay with them.

I rented a car in January time. We were told we had to pay a £200 deposit which was refundable after the car was returned. We returned the car with no damage and were advised the deposit would be refunded. I’m still waiting on this money being refunded 4 months later. I’ve chased hertz who have now told me I will not get this money back due to ‘fees and taxes’. Would not recommend using this company and I’m hoping someone can get in touch with me to discuss this further. Thanks

Dear team, Thank you for going over and above to ensure we had a great experience, in particular Priyanka, for helping us locate the missing part on our pram. Highly recommend this business for value and service. Kind regards, Naveen

Hired a car and returned with full tank of patrol and on time. Then charged me double my fee two days later with a number of made up charges including registration charges. These guys are frauds. I will be submitting a complaint with ACCC.

Worst customer service. Used through insurance company, drove home and next morning back to drop the car off they charged me $43 for petrol when the tank was full. DO NOT RECOMMEND. Try any other hire service!