Adelaide City Optometrist

I had an exceptional experience at Adelaide City Optometrists. After searching online for a glasses repair shop, I was so glad to find this place, which is a bit tucked away from the main city traffic. This was my first time visiting, and I needed to get a broken nose pad replaced on a pair of glasses I hadn't even bought from them. On a busy Saturday morning, they fixed my frames in less than 15 minutes! When I asked if I could buy a protective case, Amelia was incredibly kind and gave me a small Zeiss case for free. It's rare to find this level of customer service today, and I'm really happy to have discovered this store. Thank you for the fantastic service and kindness. A definite 5-star ⭐⭐⭐⭐⭐experience!

they offer frame repair, and the result is simply amazing... The thing is, they promised that it only took 5 days, but ended up 2 weeks, they sent the glasses to a repairer in QLD which is won't make any sense if it only takes 5 days

The team at Adelaide City Optometrist managed my emergency situation promptly and professionally. It was very last minute and they were able to see me without wait. Thank you to Christina and her reception team. Wish you all well!

I had an appointment with Loucia Calder this week, and I believe she is the best optometrist in Adelaide. She is thorough and took the time to explain every detail answering every possible question. She is real professional with super friendly attitude and genuine concern for the eye heakth of visitors. I would highly recommend her to anyone seeking excellent eye care.

My lenses and prescription are great, the optometrist was great, the store service was terrible!!! Point 1, they kept me waiting for over 30 mins for my optometrist appointment. It's an appointment - look up the definition!. Point 2, communication between the optometrist and the store staff was awkward, and they got my initial script wrong! This was only picked up by me because the store lost some information and I had to go back to the store to measure my glasses frames again and I enquired about what I was actually getting. Point 3, the staff were SO awkward and barely spoke to me about the $700 purchase I was making. There was no conversation with me at all. I have no idea if I got any scratch proofing or any other offerings. They just seemed to bumble around and then said come back in two weeks, we'll call you. Point 4, I tried to enquire in the store about the process of getting the multi-focal lenses right for me and they seemed to just ambiguously say "yes". I could not draw them out on the process or anything else. I had no confidence that my purchase was going to be what I had discussed with the optometrist. Point 5, They didn't even offer me glasses cases or cleaner. I just spent over $700 buck there and had to ask for a case! Point 6, I filled in the contact form on their web site and asked them to call me as I had some questions - that was two weeks ago. Point 7, I hated the way they treated an older man in the store who also had some questions. They spoke way too loud and condescending and treated him like he was a child. I really hope the manager reads this - your store needs to re-think their customer experience. I won't be back.

Good service and quality selection of glasses. They were kind enough to replace the nose pad on my glasses without a charge. They also stock high quality brands and happened to have the exact brand of my glasses (lool - a Spanish brand).

Paul and Christina were thorough in my review for Binocular Vision Dysfunction. Asking questions I’ve not ever considered or been asked by previous Optometrists and I’ve seen quite a few. I look forward to continuing our relationship as I will not be going anywhere else. Thank you!