Commonwealth Bank 96 King William St Adelaide Branch

I had the absolute pleasure of being assisted by Tracey and Mary at Commonwealth Bank, and I truly couldn’t have asked for a better experience. From the moment I walked in, both of them greeted me with the warmest smiles and made me feel genuinely welcome, almost like family. They were not only highly professional but also incredibly kind, humble, and patient throughout the entire process of setting up my account. Everything was explained clearly, the steps were smooth, and they made sure I was comfortable and confident at every stage. Their friendly nature and positive energy truly stood out, and it meant a lot to me, especially as someone new to the country. I’m very grateful for their support and would love to thank them from the bottom of my heart. People like Tracey and Mary make a huge difference. Thank you both once again for your kindness and help,you’re truly gems of Commonwealth Bank! Highly recommend this branch for anyone looking for great service and genuine people.

Dear Commonwealth Bank team, I have been a Commonwealth Bank customer for over two and a half years, and unfortunately, during this time, my account has been blocked twice without any prior notice. These situations have caused me significant inconvenience. On both occasions, I was caught off guard when trying to make a purchase, only to find that my card had been declined — despite having sufficient funds in my account. The most recent incident happened while I was at the supermarket, which led to an embarrassing situation when I was unable to complete my payment. Additionally, the account block disrupted my automatic debit payments, resulting in late fees and interest charges that could have been avoided. To resolve the issue, I had to visit a branch during business hours, which directly interfered with my work schedule. What made the situation even more frustrating was being asked to answer a security question that I have no knowledge of and do not recall ever setting up. This further delays the process and adds unnecessary stress when all I want is to regain access to my own account. I fully understand the importance of security measures, but I believe the way these processes are handled could be much more transparent, efficient, and respectful of customers’ time. A simple prior notification or a secure and quicker way to unlock the account — without needing to visit a branch — would already make a big difference. I truly hope this feedback can contribute to improvements in your customer service and internal systems. Kind regards,

Don’t leave reviews to bank branches usually, but this one time I have to. Impressive hospitality and professionalism from every single one staff member. Keep up the good job

I had a great experience at commonwealth bank city branch, thanks to the outstanding assistance from Kelly. She was incredibly helpful, patient, and knowledgeable, making what could have been a stressful process smooth and efficient. Kelly went above and beyond to ensure all my questions were answered and provided clear guidance with a friendly and professional attitude. Thanks a lot to her.

Mary and Sandy are the sweetest staffs i’ve ever met. They went above and beyond to help me out today in my case and made my experience today such a memorable one. Thank you so much for easing my journey!

Amazing customer service, personal and business. It is always a pleasure to attend 96KW. Special shout out to Mary and Sheila, they make every visit an experience. Proud to be a CBA customer, great job managing this branch.

Evonne is the angle for me. She is so good and feel like friend. She help me and make me understand as my level of understanding. God bless her. Keep it up. Good job and infinity times thanks.