Sixteenos art studio

What a remarkable turnaround! Following my previous review, the art studio went above and beyond to rectify the situation. The staff promptly and personally delivered the missing items to me. Moreover, they generously gifted me six stunning pottery pieces, enhancing my overall experience. It's evident that they value their customers and strive for excellence. Being a new, small business, they encountered several issues with the flood of bookings, but they have gone above and beyond to amend and improve their systems. I am genuinely impressed by their dedication to customer satisfaction.

Our group had been booked in for a Sunday morning. But the person who runs this was a no show. It was also pretty cold waiting outside too. Which was a pity as we were looking forward to it so much & some of us travelled a fair distance to be there for an 11am start. I don't think that any of our group will be in a hurry to come and do anything at this studio ever again.

We enjoyed our pottery session here. The guy who assisted us and showed us what to do was very helpful and patient with us. He made sure that we're enjoying and learning the tricks in wheel throwing.

While the actual workshop itself was enjoyable, my partner and I have had an absolutely horrendous experience trying to get our pieces picked up. We've continuously tried to contact the studio and the teacher to check if the mugs were ready for pick up and we have only had one response to this day telling us they'll check if the pieces are ready. Mind you we were told they would be ready by mid-December, and we have not heard anything back since. It honestly feels like a scam, and I would not recommend anyone to this studio as the pickup process after the class is disorganized, abysmal, and incredibly frustrating. It is not worth your time, money, or energy

My friend booked a paint and sip so we could spend some quality time together for my 40th. The studio sent a message requesting to move the date to another weekend. My friend lives a 3 hour drive away, and this is very frustrating. Other dates dont work for us. I am probably also bitter as this is our third attempt at doing one of these.

My last experience here was not great- the person leading the class was always distracted and did not always attend to those in class. They also lost my pottery piece, told me they will look for it but never gave me updates even after several follow ups from me. Everytime I went in person they said they will reach out when they find my piece but never did and did not continue replying to my email, plus no answer when I tried to call. The lady also said if they can't find it then I can re-do a class to make another one but again I didn't hear back. Very disappointing especially since the class itself is quite pricey. Safe to say this experience has given this studio a poor image to me and my friends that attended the class and I don't know if I'd ever go back or recommend this to anyone.

I am writing to express my disappointment with my recent experience at your studio regarding the rescheduling policy for a pottery class my partner and I booked. We were very much looking forward to attending the class together and enjoying a creative experience. Unfortunately, on the day of the class, my partner fell ill with flu symptoms. While I understand that your policy requires rescheduling or cancellations to be made at least three days in advance, illness is unpredictable, and we had no way of foreseeing this situation. Out of consideration for the teacher and other participants, we decided not to attend, as we did not want to risk spreading germs or disrupt the class with symptoms such as coughing. I reached out early in the morning via messages and multiple phone calls to inform the studio and request a reschedule. However, I did not receive any response until just 30 minutes before the class, at which point I was informed that rescheduling or a refund was not possible. I am extremely disappointed by the lack of understanding and flexibility shown in this situation. While I respect the importance of policies, I believe that genuine and unavoidable circumstances—such as illness—should be met with a level of compassion. A more accommodating approach would not only provide a better customer experience but also encourage responsible behavior from attendees who prioritize public health. I hope you will take this feedback into consideration and review your policies to allow for greater flexibility in cases of unexpected illness. I would appreciate the opportunity to receive a full refund. I look forward to your response. Thank you.