Derringers Music | Adelaide City Store

Attended the store looking to buy bass equipment for my son, having called in advance to check on stock. The equipment was made available to try out on our arrival along with appropriate amplifier, cables and space. Staff support in particular from Justin was excellent - in terms of professional manner, product and music knowledge. Would highly recommend buying your stringed instruments and kit from this store, based on this and also various other visits in the past.

Just to clarify, this review is not about the store itself, but about one particular salesperson at the city branch (Saturday the 26th). I walked in and waited over 30 minutes while he assisted another customer on the computer—which is understandable—but during that entire time, there was no acknowledgment of our presence. When the customer finally left and it was our turn, the staff member still said nothing. I mentioned that we’d been waiting for half an hour, and his response was a sarcastic, mumbled "OMG." Despite the attitude, I proceeded with my enquiry to avoid wasting more time, especially since the store was closing within the hour and I had a long list of items. He took us upstairs, quickly showed us two items with barely any explanation, then walked off, leaving us completely confused. His tone throughout was rude, his attitude dismissive, and his service unhelpful at best. I eventually walked out, telling him I’d rather shop elsewhere, to which he responded with a mocking facial expression and a mumbled "whatever" in front of another customer. People like this should not be in customer-facing roles. It was a genuinely disappointing experience. That said, I drove to the Forestville branch straight after, and the staff there were the complete opposite—professional, attentive, and helpful. Thanks to them, I was able to purchase an entire home music studio. Big thanks to the Forestville team for showing how good service should be.

Placed an online order, 1 week later emailed and called to follow up an ETA as I hadn't received any postage info. Got the run around on the phone, then got told the item was on 2-3 month back order. Refunded and purchased elsewhere but now it won't be here in time for the birthday so disappointed with the lack of communication/fact that I was able to order something that wasn't actually available.

Was a bit harder to get a discount than it was at the other derringers but to be fair the product was priced the same as the rest of Aus so I can't really complain. The staff were polite and professional. Store was clean. Parking is naturally a nightmare but obviously not the stores fault.

Great shop for your next guitar. Friendly staff with lots of knowledge. Guitar area is downstairs and the PA equipment is upstairs. Shop is packed with all types of guitars from electric, acoustic and bass. Different makes and models. Worth checking it out.

An interesting place to visit, with two entrances to two shops, one with guitars and other instuments, and closer to Grenfelll St is the one that sells the electronics; mics, speakers, amplifiers etc. This second one had the replacement earpads for my old Sony headphones. Both staff members present were friendly and very helpful and ensured the pads fitted correctly. This was a great relief to me as I had never done that task before. I will definitely be back, and appreciate their kindness.

I was recently involved in purchasing a Behringer B1C from Derringers Music City store in Adelaide. The manager, Cameron, was very helpful with initial purchase. I was a little underwhelmed by the volume output of the Behringer and so I phoned the store to talk about the problem. Cam asked me to come in so we could sort through my concerns. On arrival he set up another PA that I had inquired about so that we could run a direct comparison with the Behringer. Over the next hour Cam set up four other similar spec’ed portable PA systems and put them through their paces, set up mikes and tested the comparative outputs of each. Nothing was too much trouble and Cam went out of his way to make sure that I was satisfied with the initial purchase. Having had the opportunity to purchase and then experience the follow-up service offered by the Derringers Music Adelaide store, I would highly recommend this establishment. Cameron is an example of how quality customer service should be delivered. Thank you Cameron of Derringers Music, Adelaide.