Eassa Day Spa

Avoid this place at all costs. I booked a one-hour deep tissue massage and instead got the most bizarre, useless session imaginable. They’d clearly called in someone at the last minute to "play" therapist. Rather than working on muscles, she had her fingers in my ears, pulled my hair, and scratched my scalp with long fake nails. No technique, no skill – absolutely no idea what she was doing. When I spoke to the receptionist to request a refund, she called the manager – and that’s when it turned into a circus. Loud screaming, aggressive finger-pointing, arguing in their language, and even threats to call the police… all because I dared to ask for my money back. This place is a total sham. If you value your time, money, and sanity – go anywhere else.

UPDATE: I recently returned for a facial and massage. First off, they did not tell me that the therapist for the massage and facial would be different. The massage therapist had a cold and was sniffling through the whole session. It was very disconcerting. Secondly, the beauty therapist was extremely rough with the facial. She did ask me twice if she should be more gentle and I said "yes" but it was still the most rough facial that I have had. I have downgraded my review from 3⭐️ to 1⭐️ - you pay for what you get. ================================== Firstly, this is not a luxury day spa. However, with the way cost of living is going, self care needs to fit a budget. The spa is clean and neat. I had a 60-min massage and a detox and deep clean facial. Whilst the beds are not as comfortable as luxury day spas and the towels are like those from a motel, my therapist Frantine was 5-stars. It is on the rare occasion that one would come across a therapist who is equally good in massaging as well as the facial. Frantine has the highly sought after "magic hands". The pressure for the massage was perfect as was her technique during the facial. Due to her skill and talent alone, it has bumped what would have been 2-stars to 3-stars. The minus points were: 1) No offer of water or tea on arrival 2) I was told to go to the 2nd floor - the place has 2 mezzanines and it’s confusing 3) uncomfortable beds 4) the bolster placed under the knees is very thin 5) scrappy old and thin towels that are not too small - they should use bath sheets 6) no offer of water or tea at the end of the treatment 7) the equipment was dragged from the room whilst I was dosing off during the mask-portion of my facial which woke me up. Even so, for Frantine’s skill, I would return for another massage and facial.

Updates: Since posting my original review, I have promptly received the refund and a sincere apology from the management. She explained the situation and offered a remedy. I appreciate her efforts to address the issue, and I will be updating my rating to reflect this. I realise they did take this situation seriously. I sincerely wish Eassa Day Spa all the best and continued improvement. Original: I used to be a frequent customer but yesterday was incredibly frustrating and disappointing. I had booked an appointment yesterday morning in advance for 5:30 PM and arrived on time, only to find the place completely empty—no one at reception, no staff upstairs. I waited patiently, called the phone number twice, and both times my call was immediately hung up on. Finally, at around 6:30 PM, a staff member showed up and said it was my turn. But here’s the thing: she wasn’t even the person I originally booked the appointment with. She was clearly just stepping in to cover the situation. If I had waited for the staff member I actually booked with, I would’ve had to wait until after 7 PM. The reason for this chaos is a complete lack of communication between the front desk and the massage therapist. The therapist had taken another client at 5:20 PM—right before my scheduled appointment—as a result I was left waiting for an entire hour. When I finally went to the front desk to raise my concerns, clearly upset, the massage therapist just simply hid in the back. Sincerely hope management takes this feedback seriously and makes improvements to prevent this from happening again.

The afternoon itself was lovely. I had a foot pedicure and my gel nails on my fingers removed and reapplied. Absolutely gutted that this is day three and they're so badly chipped. I've had gel nails for 5+ years and this is the worst application for durability. My first chip happened on day 1 . I spoke with the spa and the rectified my complaint. Very much appreciated.

If there were 6 stars they would get them! Beautiful welcome from Emma and then the most AMAZING massage and facial from Frantine. My friend was with me and she was equally happy with Lisa. HIGHLY recommend ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I had an incredible experience at Eassa Day Spa with Frantine! From the moment I walked in, the atmosphere was warm and inviting. The spa was impeccably clean, which added to the overall relaxing vibe. Frantine's strong hands worked wonders during my massage tonight; she truly knows how to relieve tension and bring about relaxation. I left feeling rejuvenated and stress-free. Highly recommend booking a session with her! I can't wait to return for another amazing experience. Thank you, Frantine!

I had a 90 minute session massage today and was great. Highly recommend!