Lai Lai Travel

We’ve been dealing with Susie at Lai Lai for over 12 years now. We’ve never had a problem. They’ve always been very helpful, friendly & professional. We booked another flight just last week, all went well as usual.

Years ago (at least 4 years) there were few friendly staff members who used to be nice and helpful although the owner (the older lady) who seemed rude but couldn't realise how much. After covid had a chance as she was dealing my travel booking. I never and may not in future talk to someone who is such rude and serving customers with this kind of behaviour. If anyone has minimum self respect should not disrespect himself/herself by talking to her or even by seeing her face.

Have used in the past with good results and found them professional and effective price wise. They were also very good helping me change travel dates when Covid hit. Unfortunately was very sharp on the phone when I tried to find out opening hours. This lead to me waisting my time twice the office was not open during the times stated on their door. When I finally found them today in the office one hour after the stated opening time I was greeted at the door by a lady asking me what do I want and not even allowing me into the office. I explained I was a client and wanted to enquire about tickets but I was still not allowed in unbelievably and told there were not tickets available for a few months and closed the door before I finished speaking. This was totally untrue I knocked on the door a second time and when pressed she admitted she did not want to deal with some airlines. No apology no change in behaviour. The whole experience was mot pleasant and tell me they are not interested in my business and I will be happy to oblige in the future .

Susie Wong is the managing director of this lai lai travel agency. Her behaviour and attitude were extremely rude and she gave wrong information about airline as I already double verified with the airline myself. Never gave a proper answer at all and when I tried to clarify with her, she showed then unhappy face to me obviously. Highly not recommend to get any service from this agency. Travel fare is also way expensive than I book online myself. LOUSY SERVICE!!!!!!!!

Very very rude, poor customer service. I rang to get a quote, lady consultant was yelling. When I asked what would be the total cost of 4 tickets, she advised me to calculate.cant believe, that they are doing business in Australia.

Worst customer service I experienced in my life, you should go back to run a business in your country if you don’t want to serve any others besides your Chinese people.

服务态度非常的差！非常不尊重顾客，她们居然还给我下套！骗了我的钱还不退。在她们那里承诺了什么什么的到了电话又变了！给她们打电话一会换一个人一会又换，最终打了一个小时问题还没有解决。阿德莱德最烂旅行社，没有之一！