Best travel agencies in Adelaide: find options near you

Lisa guided us through the process. Delightful telephone manner; courteous, helpful and friendly in every way.
She gave us various options and her service was always prompt and well compiled. Never even so much as a murmur as we fine tuned our itinerary, we commend her professional attitude and guarantee we shall use her skills again when we next travel.
So pleased we found you.
Dave and Judy Richardson.

Becky at Flat beds was incredibly efficient and thoughtful throughout the process. She presented great options and even took care of the little details without me needing to ask. For example, she had already arranged our seat selection to ensure we weren’t near the galley or bathrooms—a detail I would never have considered as an infrequent international traveler.

The whole experience was seamless, with excellent options and no fuss. I’ll definitely be recommending Becky and Flat beds to friends and colleagues.

We’ve booked our international travel with Flat Beds Travel for three consecutive years, and we cannot recommend them highly enough. Jim has always offered us easy to choose options to enable us to find the best price and best experience that we could hope for. He finds solutions to suit our timing and desired routes that we could never have found by ourselves, We feel very lucky to have been introduced to Jim and Flat Beds. Brilliant, expert knowledge and friendly, helpful responses to all the questions!

I had an outstanding experience with Jim from Roundabout. From the very beginning, they were professional, friendly, and genuinely committed to making my journey as smooth as possible.

They went out of their way to answer all my questions, offered clear options when I needed to make changes, and provided helpful recommendations that made my travel stress-free. What really stood out was their patience and attention to detail — nothing felt rushed, and I always felt like I was in good hands.

Highly recommend their service — truly 5 stars!

I was recommended to try Flat Beds by a friend who had made numerous bookings with the company over the years. My friend gave me the contact details for Kate. The whole experience went so smoothly and Kate kept me informed of the progress. Kate was also very patient with me, as I had many questions and even made some changes. I am only travelling in April 2026, but everything is ready to go! I appreciated Kate’s friendliness and willingness to listen and assist very quickly. Kate’s communication was excellent, which was much appreciated. Thank you.
Michael B Deuce.

Thanks Flatbeds for making the process of Booking our European holiday so easy, a shout out to Joe for his professional service. Qatar Business class is the way to go.

Michelle has organised our daughter’s flights a couple of times, and this time it was our turn – and she didn’t disappoint. We’re really happy with her service. We purchased multi-city international flight tickets, and the whole process was smooth and efficient. Michelle was friendly, knowledgeable, and quick to respond to any inquiries. She helped us compare options and secured great-value flights. It’s great to work with a travel agency that genuinely cares about customer satisfaction. Highly recommended – we’ll definitely use them again in the future!

Great service and knowledgeable staff
We had a really great experience with RoundAbout Travel. Our consultant, Michelle Colquhoun was very helpful and knowledgeable, and we felt that she achieved the best value outcome for our unusual business class round the world trip.

I knew what I wanted and Lisa delivered the perfect itinerary to suite my plans. Lisa gave me so much confidence and so many options along with costings. I have used Roundabout Travel on many occasions in the past and have never been disappointed. I have returned to traveling once more after a short lay off and was comforted to know, the same professional advice and service were available.

Amazing service from Jim Smithson and the team! I have been using Roundabout for a while now. If you can plan your trips well in advance, it is an economical way to travel business class around the globe. I use to to combine conferences, work events and a little bit of travel for fun into one trip.
You can get all the way around the world for a fraction of the cost.
Jim is amazing about changes, selecting the best seats and giving advice on what aircraft to be on.
When you select so far in advance, you often end up with flight changes or alterations from the airlines, and Jim keeps you in the look and provides best options.
I cannot recommend them enough.

Our 3rd RTW trip with RoundAbout. Jim Smithson helped us each time.

We are independent travellers so to use an agent is rare. But these guys are good. Great deals and they strive to design often complex arrangements to get the lowest price. I have referred heaps of friends to them. And still will. Thanks guys. Thanks Jim.

We have used RoundAbout Travel (in particular Genevieve for cruises/tours and Joe for airfares) for quite a number of years and they always surpass expectations. Response time is excellent and knowledge is exceptional. We have recommended them to several others who also speak very highly of them.

The team at RoundAbout Travel have been fantastic. We have used them several times now for travel in the US and Europe. They are very responsive to questions and emails. They are knowledgeable and very easy to deal with. I would definitely give them a go.

I’ve booked 2 Travel bookings with RoundAbout Travel for family travel, and Katalin and the team have been nothing short of miraculous as we are dealing with the Air Canada industrial action. The team has been available and listened to our every concern, and promptly actioned resolution in an extremely timely manner. I recommend them for those tricky flight bookings and any travel booking you think may be difficult and need an extra set of eyes.

Thank you so much to the entire amazing team of Mates international for your guidance, support and services. We truly appreciate your help, friendly environment and highly recommend your services to anyone seeking clear and expert advice.

Kudos to Mates team who assisted with all my queries. Very welcoming people especially Cecil! She answered all my inquiry patiently and happily. Thank you!

I want to express my deepest gratitude and satisfaction to Mates International for their exceptional assistance in securing our visa. I am overjoyed and immensely thankful for the timely support provided by your team, especially as our visa was nearing expiration.
I cannot thank you enough for your unwavering dedication and relentless efforts in ensuring a successful visa application process. Your team’s professionalism and commitment to assisting us have truly been commendable. I am pleased to say that your team has never failed to deliver, and I am incredibly grateful for the invaluable help extend to us.
Once again, thank you to Mates International for all your hard work and support in helping us obtain our visa. Your team’s assistance has been instrumental, and we are truly appreciative of everything you have done for us.

Very grateful for Mate’s service, staff are very helpful and patient. Thanks to Cecille, Marie, Anjal and Sushesh for helping me throughout the whole process. Thank you so much for everything guys♥️

Very professional and helpful team. They guided me through every step with clear advice and constant support. Highly recommended!

I’m incredibly grateful to the Mates International for their amazing support , getting my visa granted so quickly and smoothly. A special thanks to Marie Graces, who was always there with prompt answers, patience, and genuine care—making the whole process feel easy and stress-free. I couldn’t have asked for better guidance and support!

Thank you to Mates International Education and Visa Services for their kind and helpful service. Our journey with Mates has been great, and we look forward to more ahead. I highly recommend Mates to anyone looking for education and visa support.

A special thanks to Anjal and his team for their hard work. We’re very happy with everything!

Sharon was very helpful from my very first contact with her through to our booking and beyond. She made some great suggestions, answered my questions and explained all the trip details in full. Sharon was friendly and happy to help in any way she could. Great service!

Mark, Gen and the team are outstanding, We have booked holidays through them a couple of times now and won’t go anywhere else. The team is responsive, informative and transparent. Excellent customer experience!

Enquiry email to flat beds. Received response within 24 hours. Had some questions. Received second response within 24 hours. I called and booked trip. All processed quickly. I have not had any previous experience with this company. Looking forward to the trip booked.

The service we received was exceptional. Nothing was too much trouble for Daniel and Ivana.
I would highly recommend FlatBeds.

What a great booking service for booking holidays prompt responses to emails.
Will definitely use Flatbeds again.

We have booked a Viking Cruise Holiday with Gen and her team. The service all through the process has been nothing short of superb! They have all been very responsive to our queries and have been very helpful through the entire process. I would highly recommend using Flat Beds!

Sarah and the team were fabulous with prompt responses detailed information and a variety of options to enable us to tailor the appropriate river cruise for us. I wouldn’t hesitate to use their service again and would recommend the service to anyone interested in a professional tailored approach.

非常好的旅行体验，司导一路讲解，让我们了解了很多澳洲的历史人文，服务热情周到，旅行社的路线设计得也非常合理，强烈推荐！

十分感謝友善的Bruce和Chris為我們一家人帶來很愉快的旅程 。
極之推薦”金棕櫚”的 真誠和專業服務!!

悉尼墨尔本连游十天，一切顺利丝滑，服务热情周到

我们去袋鼠岛找他们安排的，非常满意的行程！特别棒的旅行社！贴心的服务，沟通特别顺畅，行程安排合理，很用心。导游超好，全程都特别认真负责，因为带着老人孩子，一路上各方面都考虑安排得非常周到！以后还会选择他们帮忙安排行程！

袋鼠岛之行非常圆满，行程安排合理，很种草这家旅行社

他们的服务值得五星好评。沟通起来非常有耐心，专业。司机和导游对我们很照顾，一路上讲解了很多当地的风土人情。出来玩省心放松，下次还会找他们

Best travel services agency you could find in Adelaide, they care about the clients request and provide solutions, also has high efficiency

Gostaria de agradecer imensamente à equipe da Yooz Study por todo o suporte e profissionalismo durante o processo da minha extensão de visto na Austrália. Agradeço em especial à Carol e ao Diego, que foram extremamente prestativos, comprometidos, pacientes e atentos a cada detalhe. Graças a vocês, consegui a aprovação para mais um ano de estudos de inglês aqui na Austrália, com segurança e tranquilidade. Obrigada por não deixarem passar nenhuma informação importante e por me acompanharem com tanto cuidado em cada etapa. Recomendo de olhos fechados!

I would like to sincerely thank the entire team at Yooz Study for their outstanding support and professionalism throughout my visa extension process in Australia. A special thanks to Carol and Diego, who were incredibly helpful, committed, patient, and detail-oriented. Thanks to you, I’ve successfully secured another year of English studies in Australia, feeling confident and well-guided. I truly appreciate the way you ensured I had all the necessary information and supported me at every step. I highly recommend Yooz Study!

Fazer um processo de visto é, sem dúvidas, uma jornada intensa, cheia de etapas, burocracias e inseguranças. Mas pela segunda vez tive meu visto aprovado, e grande parte disso se deve ao trabalho absolutamente detalhado e cuidadoso da YOOZ.

Quero destacar especialmente o Diego, que foi de uma atenção e sensibilidade ímpares durante todo o processo. Ele não apenas cuidou de cada etapa do processo, mas também esteve presente com orientações claras, paciência e empatia. Isso faz toda a diferença em um momento que mexe tanto com o emocional de quem está imigrando.

Ter alguém tão comprometido ao meu lado trouxe a segurança que eu precisava para atravessar esse processo novamente, e com o coração mais tranquilo.

Só tenho a agradecer pelo profissionalismo e pela humanidade envolvidos em cada etapa. Recomendo de olhos fechados!

Quero deixar registrado meu sincero agradecimento ao Diego e a toda equipe da Yooz Study. Durante todo o processo, fui tratado com atenção, paciência e profissionalismo. As orientações foram sempre claras e objetivas, o que me trouxe muita segurança em cada etapa.

Ter o apoio da Yooz Study fez toda a diferença para que meu plano de estudar na Austrália se tornasse realidade. Sou muito grato por todo o suporte e por terem caminhado ao meu lado nessa jornada.

Sem dúvidas, recomendo a Yooz Study para quem busca um acompanhamento sério, eficiente e humano.

Minha experiência foi maravilhosa. Precisei postergar o processo do visto por motivos particulares e eles foram super solicistos e sem colocar nenhuma barreira ou dificuldade eles me ajudaram. Quando foi para submeter o visto eles me auxiliaram em tudo o único trabalho que tive foi preencher os formulários. Meu visto saiu muito rápido e eles assessoram por etapas sem trazer preocupações futuras para o momento presente o que passa muita confiança. O Diego foi o que me auxiliou bastante e tirou todas as minhas dúvidas. Super recomendo

Gostaria de expressar minha imensa gratidão a Yooz Study! O Diego sempre me apoiou com todo o processo e a aplicação do visto foi impecável. Conquistei o meu aprovado em 2 dias! Obrigada time Yooz

Eu só tenho gratidão, a YOOZ tem uma equipe incrível onde me forneceu toda a atenção e confiança do que estávamos fazendo. O Diego a as meninas do e-mail me atenderam super bem, sempre se preocupando com o meu processo e me auxiliando em tudo! Muito obrigado mesmo por toda a Dedicação

Quando coloquei a minha vida e da minha filha vidas em algumas poucas malas e cruzamos os oceanos para viver a experiência do intercâmbio desejamos que esse fosse um sonho feliz! E isso está acontecendo! Principalmente porque contamos com o serviço da melhor agência e do melhor agente da Austrália! Diego é um profissional incrível e acima de tudo um ser humano maravilhoso. Sempre preocupado em atender bem, apoiar os estudantes e agregar boas experiências a essa jornada antes e durante todo o tempo que estamos aqui! Obrigada a Yooz Study e principalmente Diego por tornarem esse sonho cada dia mais real e indescritível para nós! Sem dúvidas o melhor para quem quer tirar o sonho do intercâmbio do papel!

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Recently booked a trip to Singapore through Kate Martinez and we couldn’t be happier with the service we received! From start to finish, she was incredibly helpful with great suggestions. She listened to what we wanted to get out of our trip and crafted an personalised itinerary that was perfect for us and our elderly grandmother.

The recommendations for hotels and activities were spot on, and everything was well-organised. What really stood out was their responsiveness and willingness to go the extra mile. I had a couple of questions during our trip, and she was quick to respond and resolve everything.

Thanks to Kate our trip to Singapore was stress-free and unforgettable. I highly recommend Kate for any future bookings.

Just got back from a 20 day China tour through the Flight Centre Rundle Mall (Ignite). Ella was super helpful! The tour was fantastic and so well organised. A big thank you to our Tour lead Jo who was with us for the whole trip and our local guides Jade, Qi and Laura who were all brilliant. I couldn’t fault a single thing!

I cannot recommend Kate M from Flight Centre Rundle Mall highly enough. I’ve now booked my last four holidays through her – Europe, the USA, Singapore, and Bali – and each experience has been absolutely seamless thanks to her.

Kate is incredibly knowledgeable, responsive, and thorough. No matter how big or small the request, she handles everything with professionalism and care. Her attention to detail and understanding of what makes a trip truly special is unmatched. She always goes the extra mile to ensure everything runs smoothly, and I’ve never once had to stress about a thing.

Beyond her expertise, it’s Kate’s exceptional customer service that really stands out. She genuinely cares about her clients and it shows in every interaction. Friendly, prompt, and always one step ahead – I wouldn’t dream of booking a trip with anyone else.

If you’re looking for someone who will treat your travel plans like her own, Kate is the one. She’s an absolute gem and has made every one of my holidays unforgettable.

Thank you, Kate – you’re the reason I keep coming back!

Kate Martinez was amazing to work with for my 3-month backpacking trip through Southeast Asia! She helped with all the big stuff – flights, insurance, and general travel advice – which took so much stress off my shoulders. Her support gave me the freedom to plan my own activities while knowing the essentials were sorted. She was super friendly, responsive, and genuinely excited about my trip. I couldn’t have asked for a better travel agent – highly recommend!

Our travel agent, Kate Martinez was honestly SO amazing! Super helpful from start to finish and made everything so easy. She took a lot of stress off our shoulders and sorted out all the little details we didn’t even think of. Couldn’t have done it without her!
I will forever HIGHLY recommend her to anyone and everyone when booking their trip!

Kate M has planned 2 VERY large holidays for my husband and I (one of them being our honeymoon to Europe in 2024 and our first overseas holiday to Bali back in 2018) and she’s currently in the process of planning our 3rd big holiday to Iceland/Lapland and I can without a doubt say we couldn’t have done it without her- I literally don’t plan a holiday without her help haha. She went far and beyond, planned everything down to the smallest detail, she was so patient with us when we changed our minds a million times and asked her so many questions. In Europe we missed one of our connecting flights, she was notified and messaged to make sure we were okay. She has taken the stress of planning for us and I can not thank her enough for it. I can’t recommend her enough- she is so kind, caring and fantastic at her job.

Thank you so much Kate ♥️

I reached out to Kate Martinez halfway through planning my Europe trip after a few unexpected changes, and she jumped in without hesitation. From the moment I contacted her, she responded instantly and completely took over – she is calm, efficient, and unbelievably helpful.
I truly can’t thank her enough for her support, kindness, and incredible attention to detail. She handled everything from flight changes, insurance, accommodation, activity bookings, and even transport to and from hotels – the whole lot really!
Her customer service is next level, she honestly makes you feel like she’s coming right there with you. Cannot thank you enough Kate, life saver!!!

Have just come back from South Africa with a Victorian Falls extension. I cant praise this company enough. So very organised and everything went so smoothly. Our Tour guide 79yrold Jenny with her wealth of knowledge and energy was amazing. We went to some firsts for Bunniks on this tour. I say don’t change a thing. My only complaint is that the extension in Victoria Falls could have been a day longer to see everything. Don’t hesitate if you are wondering who to travel with. You wont go wrong

Mexico Day of the Dead tour
The tour positioned us in Mexico City on the day of the big parade.
Bunnik rep on our tour suggested 2 hour later start that day, messed around for another 2 hours at lunch and we arrived in Mexico City exactly as the parade was ending.
The Bunnik Rep James clearly did not want to deal with the traffic and crowds so we missed out.
Bunnik said the itinerary did not specifically say we would be there for the parade.
How could any travel company be so out of touch?
Once in a lifetime and Bunnik robbed us of the experience
Very disappointing
Mexico is a great place but don’t travel with Bunnik

We have just finished the best tour ever, the turkey in-depth tour with our fabulous guide Bulent, he was so knowledgeable and his obvious love of turkey and history -he was so impressive. We just had the best time ever and learnt so much of this wonderful country.
And the tour was run so efficiently. Highly recommended Bunnik tours as well as Bulent, thanks so much for the holiday of a lifetime

Just finished a Discover Vietnam tour with Bunnik tours and what a fabulous tripo it was. From the very start we were efficiently supported by our agent Jonathon until the time we got on the plane.

In Vietnam we were greeted by our guide HOA, a university professor with an encyclopaedic knowledge of his country and history. We were very lucky to have him as a guide as he shared an enormous amount of information with us that brought the whole experience alive.

Hotels were excellent throughout the trip with substantial breakfasts served every day and many lunches as well as a few highlight dinners. The only negative would be the silly bathrooms in the Bel Marina resort at Hoi A that had no shower, only a hand held wand over the bath resulting in floods in the bathrooms each night! Everything else about that hotel was excellent.

There was a great range of tours included and Ho was sensitive to our needs adjusting things when it was obvious we were exhausted.

The real highlights for us were Hoi An and the Long Tan Tour. Everything about it was fabulous. Most of us booked a show called the bamboo circus which was fabulous. We all thought Bunnick should include this in the program. We had two veterans with us which made the visit to Long tan and the battlefield memorial very moving.

The 19 travellers ranging from 50 to late 70’s all got on really well making this a very fun experience.

We will definitely book with Bunnik again.

“Alpine Discovery” June 2025- Well organised from the first day the tour started until the final day. Everyday brought new experiences, places to explore-with time to explore on your own. Train, Coach, Boat, Cable Car, Horse Carriage plus, a raft underground! My husband Clive, and I enjoyed a wonderful time.

Completed Scandinavia Discovery tour 2 days ago with our knowledgeable, friendly & great problem solver guide – Ece – who is the best tour guide we have met on our many trips around the world.
The selection of locations to visit are well made & recommend this tour especially if Ece is your tour guide.

We’ve just returned from a Bunnic tour in Turkey. We were left with mixed feelings about the tour. The guide was knowledgeable and our fellow travellers were all nice. However the itinerary was full on. Not enough down time and many of the highlights were rushed due to time pressures.
Bunnic have responded to our negative feedback in a positive way and are going to look at tweaking the itinerary. There response was appreciated.

We’d never travelled with Bunnic before and would think twice before we did again. However many of our fellow travellers had travelled with them. There comments were all the same. They had all loved their previous Bunnic tours but were disappointed with this one.
So my advice is to look carefully at the itinerary, analyse how much time is required to enjoy the individual destinations before booking.

Sells you insurance, only to find out you are not even covered for your flights even though they repeatedly told you were covered for $3k per person, but that was a lie. Then gets angry with you and tells you to get a lawyer – stay away – dont trust them!
Rebuttal – You advised we were covered for $3k each person and even Covid was covered, the amount received was not this in settlement (less excess)- The insurance company advised we were only covered for $3k all up and when they sent the policy through, which you did not provide, we found out the Covid was also not covered. If they only paid $3k in our claim, who would pay the rest? Why would I agree to $3k insurance when that is less than half of what we paid overall. I realise the amount in question is minimal, but its the principle of what you advised and what was actually covered – when you are on one wage and a husband that has a critical illness, it all counts. Glad you confirmed you advised to get a lawyer – what you failed to mention was that you hung up on me. If you would like to discuss further, happy to take your call.

My family have been using this institution for over 40 years.
Always got fair deals and excellent service.
I still use them today

Surprisingly, as I am an annual frequent traveller with Hellenic and they always look after my travel insurance with no fuss and no issues , 50+ years in the travel industry they must be doing something right especially when everyone else has gone bankrupt

Great customer service . I won’t go anywhere else. You get what you want with a smile and good value

Best service ever very competitive prices will always book from you guys thanks .

Best in Australia always there when needed in in hard times! Best do your self a favour and let Paul handle your holidays.

Am currently escalating claims with Australian Consumer Affairs.

We’ve been dealing with Susie at Lai Lai for over 12 years now. We’ve never had a problem. They’ve always been very helpful, friendly & professional.
We booked another flight just last week, all went well as usual.

Years ago (at least 4 years) there were few friendly staff members who used to be nice and helpful although the owner (the older lady) who seemed rude but couldn’t realise how much. After covid had a chance as she was dealing my travel booking. I never and may not in future talk to someone who is such rude and serving customers with this kind of behaviour. If anyone has minimum self respect should not disrespect himself/herself by talking to her or even by seeing her face.

Have used in the past with good results and found them professional and effective price wise. They were also very good helping me change travel dates when Covid hit.
Unfortunately was very sharp on the phone when I tried to find out opening hours. This lead to me waisting my time twice the office was not open during the times stated on their door. When I finally found them today in the office one hour after the stated opening time I was greeted at the door by a lady asking me what do I want and not even allowing me into the office. I explained I was a client and wanted to enquire about tickets but I was still not allowed in unbelievably and told there were not tickets available for a few months and closed the door before I finished speaking.
This was totally untrue I knocked on the door a second time and when pressed she admitted she did not want to deal with some airlines. No apology no change in behaviour.
The whole experience was mot pleasant and tell me they are not interested in my business and I will be happy to oblige in the future .

Susie Wong is the managing director of this lai lai travel agency. Her behaviour and attitude were extremely rude and she gave wrong information about airline as I already double verified with the airline myself. Never gave a proper answer at all and when I tried to clarify with her, she showed then unhappy face to me obviously. Highly not recommend to get any service from this agency. Travel fare is also way expensive than I book online myself. LOUSY SERVICE!!!!!!!!

Very very rude, poor customer service. I rang to get a quote, lady consultant was yelling. When I asked what would be the total cost of 4 tickets, she advised me to calculate.cant believe, that they are doing business in Australia.

Worst customer service I experienced in my life, you should go back to run a business in your country if you don’t want to serve any others besides your Chinese people.

服务态度非常的差！非常不尊重顾客，她们居然还给我下套！骗了我的钱还不退。在她们那里承诺了什么什么的到了电话又变了！给她们打电话一会换一个人一会又换，最终打了一个小时问题还没有解决。阿德莱德最烂旅行社，没有之一！