Hellenic Travel

Sells you insurance, only to find out you are not even covered for your flights even though they repeatedly told you were covered for $3k per person, but that was a lie. Then gets angry with you and tells you to get a lawyer - stay away - dont trust them! Rebuttal - You advised we were covered for $3k each person and even Covid was covered, the amount received was not this in settlement (less excess)- The insurance company advised we were only covered for $3k all up and when they sent the policy through, which you did not provide, we found out the Covid was also not covered. If they only paid $3k in our claim, who would pay the rest? Why would I agree to $3k insurance when that is less than half of what we paid overall. I realise the amount in question is minimal, but its the principle of what you advised and what was actually covered - when you are on one wage and a husband that has a critical illness, it all counts. Glad you confirmed you advised to get a lawyer - what you failed to mention was that you hung up on me. If you would like to discuss further, happy to take your call.

My family have been using this institution for over 40 years. Always got fair deals and excellent service. I still use them today

Surprisingly, as I am an annual frequent traveller with Hellenic and they always look after my travel insurance with no fuss and no issues , 50+ years in the travel industry they must be doing something right especially when everyone else has gone bankrupt

Great customer service . I won't go anywhere else. You get what you want with a smile and good value

Best service ever very competitive prices will always book from you guys thanks .

Best in Australia always there when needed in in hard times! Best do your self a favour and let Paul handle your holidays.

Am currently escalating claims with Australian Consumer Affairs.