Ace Rental Cars Adelaide

Booked a Camry or similar and got an upgrade to a Subaru Crosstrek small SUV which was nice. Vehicle was clean and had no issues. Service was prompt and friendly. Great pricing too! Will consider in the future even if flying in.

Very quick & easy drop off at the downtown Adelaide office, deposit returned within a few minutes.

Friendly staff. Really efficient pick up and drop off service. Easily organised airport shuttle to get you to and from the pick up point in Adelaide CBD. Car was excellent and very clean. Deposit held was returned to my account within 48 hours. Would use this company again as the price was extremely competitive for the quality of the car I rented.

Booked a car for pick up at the Gold Coast airport. However, while they name the location Gold Coast Airport Car Rental, the actual location is 6km from the airport. Apparently we were expected to get on a shuttle to their location to pick up the car, with a baby and all our luggage it was easier to cancel our booking and go with a car rental actually at the airport. We were given only a partial refund which is how I am guessing they make a lot of their money. It seems deliberately misleading to name your pickup locations as Gold Coast Airport if they are not in fact at the Airport. More absurdly, they offer two pickup locations in Adelaide, the ‘Adelaide City Car Hire’ location and the ‘Adelaide Airport Car Hire’ location. Of course further digging in their website reveals both these ‘locations’ are the same place in the Adelaide CBD. Again this seems deliberately misleading . So if your looking to book a car from the airport to get to the cbd all you have to do is book the airport option and find your own way to the cbd to pick it up. I’d go with a more trustworthy company like Avis who are at least where they say they are. Also Ace said they’d supply the infant car seat but we would have to install it, while Avis just installed it for us. Altogether a better experience. In response to the owner’s request for further details to better address these concerns. Looking at all the negative reviews saying the same thing, they should have all the information they need. To address the concerns they should give accurate titles to their pickup locations, as this would prevent customers from being misled. For instance not calling a pickup location Adelaide Airport, if it’s not at all at the airport.

Great service and car quality. Even though you know the car cleanness and newness can’t compare with Hertz as lower price, but I can guarantee the price you paid and the car you gained are the best. And they will give you surprises like if you note that you are a family trip will give you free upgrades and so on. Totally, recommend car rental~

Great value for money, so have already used twice on both recent visits to Adelaide. Speedy Pick up from the airport, good after-hours as well as during the day, and good cars. Staff are very pleasant and efficient, booking is easy on line. thanks!

Very friendly staff, great prices. And they are very good to work with and understand. I'll definitely be back to hire my next car thru here for sure.