Flight Centre Rundle Mall

⭐⭐⭐⭐⭐ Recently booked a trip to Singapore through Kate Martinez and we couldn't be happier with the service we received! From start to finish, she was incredibly helpful with great suggestions. She listened to what we wanted to get out of our trip and crafted an personalised itinerary that was perfect for us and our elderly grandmother. The recommendations for hotels and activities were spot on, and everything was well-organised. What really stood out was their responsiveness and willingness to go the extra mile. I had a couple of questions during our trip, and she was quick to respond and resolve everything. Thanks to Kate our trip to Singapore was stress-free and unforgettable. I highly recommend Kate for any future bookings.

Just got back from a 20 day China tour through the Flight Centre Rundle Mall (Ignite). Ella was super helpful! The tour was fantastic and so well organised. A big thank you to our Tour lead Jo who was with us for the whole trip and our local guides Jade, Qi and Laura who were all brilliant. I couldn’t fault a single thing!

I cannot recommend Kate M from Flight Centre Rundle Mall highly enough. I’ve now booked my last four holidays through her – Europe, the USA, Singapore, and Bali – and each experience has been absolutely seamless thanks to her. Kate is incredibly knowledgeable, responsive, and thorough. No matter how big or small the request, she handles everything with professionalism and care. Her attention to detail and understanding of what makes a trip truly special is unmatched. She always goes the extra mile to ensure everything runs smoothly, and I’ve never once had to stress about a thing. Beyond her expertise, it’s Kate’s exceptional customer service that really stands out. She genuinely cares about her clients and it shows in every interaction. Friendly, prompt, and always one step ahead – I wouldn’t dream of booking a trip with anyone else. If you’re looking for someone who will treat your travel plans like her own, Kate is the one. She’s an absolute gem and has made every one of my holidays unforgettable. Thank you, Kate – you’re the reason I keep coming back!

Kate Martinez was amazing to work with for my 3-month backpacking trip through Southeast Asia! She helped with all the big stuff – flights, insurance, and general travel advice – which took so much stress off my shoulders. Her support gave me the freedom to plan my own activities while knowing the essentials were sorted. She was super friendly, responsive, and genuinely excited about my trip. I couldn’t have asked for a better travel agent – highly recommend!

Our travel agent, Kate Martinez was honestly SO amazing! Super helpful from start to finish and made everything so easy. She took a lot of stress off our shoulders and sorted out all the little details we didn’t even think of. Couldn’t have done it without her! I will forever HIGHLY recommend her to anyone and everyone when booking their trip!

Kate M has planned 2 VERY large holidays for my husband and I (one of them being our honeymoon to Europe in 2024 and our first overseas holiday to Bali back in 2018) and she’s currently in the process of planning our 3rd big holiday to Iceland/Lapland and I can without a doubt say we couldn’t have done it without her- I literally don’t plan a holiday without her help haha. She went far and beyond, planned everything down to the smallest detail, she was so patient with us when we changed our minds a million times and asked her so many questions. In Europe we missed one of our connecting flights, she was notified and messaged to make sure we were okay. She has taken the stress of planning for us and I can not thank her enough for it. I can’t recommend her enough- she is so kind, caring and fantastic at her job. Thank you so much Kate ♥️

I reached out to Kate Martinez halfway through planning my Europe trip after a few unexpected changes, and she jumped in without hesitation. From the moment I contacted her, she responded instantly and completely took over - she is calm, efficient, and unbelievably helpful. I truly can’t thank her enough for her support, kindness, and incredible attention to detail. She handled everything from flight changes, insurance, accommodation, activity bookings, and even transport to and from hotels - the whole lot really! Her customer service is next level, she honestly makes you feel like she’s coming right there with you. Cannot thank you enough Kate, life saver!!!