Australian Piano Warehouse - Formerly Winston Music

I'm very new to learning piano, the staff member that helped me was very patient, knowledgeable and gave some great demonstrations on the pianos i was looking at. He was awesome at juggling multiple customers and still being very professional. Also the shop is very well presented, cleaned and organised.

Lovely lady who works here. Definitely knows their pianos and the various characteristics from each instrument. Was only window shopping, but felt welcomed and informed.

Over a decade ago we bought our first piano from Australian Piano Warehouse (back when it was called Winston Music). Now, fifteen years later, we've come back and upgraded to the latest model—a dream! Although we've interacted with different people across that time (especially Philip in the past and now Sam), every aspect—instrument quality, sales & communication, recommendations & advice, store ambience, delivery (cheers Reg & Jack), after-sales service—has consistently been of the highest standard. We think it's remarkable for a business to offer this excellent service across such a long period and in spite of volatile economic conditions. But Dale Cleves and the team have done it! Congratulations, and thank you so much!

Nice music shop. Friendly helpful staff, only too happy for me to try the amp I was interested in with a really nice guitar from their display. Tiny little tryout room, but was ideal for my needs. Gave a small discount on items when requested. All in all a pleasant friendly experience.

Great service, excellent price. Worth the effort just to see the stunning pianos there.

Amazing range of pianos, customer service wasn’t great. Man was so snobby and treated me like I was below him

We’ve visited Piano Warehouse several times now, and each visit reaffirms why this store is our go-to for anything piano-related. On Friday, we initially stopped by to explore options for upgrading from my current keyboard to a piano that could also meet the needs of my partner, who is an advanced pianist. As always, the team was welcoming and enthusiastic, with every staff member lifting their head to greet us with genuine joy and excitement for all things piano. The store itself is immaculately clean, and the staff are excellent communicators. We were torn between two options, but Sam took the time to help us solidify our decision. He demonstrated the features of the piano we were leaning toward and provided multiple examples that made us confident we were making the right choice. His passion and expertise made the process enjoyable, and we left the store that day thrilled to have placed our order for a Roland FP-90X. The next day, we decided to make a small change to our order. When we called, Sam was more than happy to assist, making the adjustment seamless. Today, I visited the store again to upgrade the pedal unit, and Jack was just as cheerful, knowledgeable, and helpful as Sam had been. There was no friction whatsoever, and I even ended up leaving with a brand-new piano bench! One of the things that stands out about Piano Warehouse is how much they encourage you to explore and interact with their products. They actively invite customers to play even the most expensive pianos, not to push for a sale, but because they’re genuinely passionate and excited to share their love for music. It’s this kind of care and passion that keeps Piano Warehouse in the back of our minds whenever we need anything piano-related. We can’t recommend them highly enough!