Sterling Homes

Completely unprofessional and unethical — beware if they’re building near you! Sterling Homes is building in my neighbourhood, and based on my experience, I would never trust them with my own construction. Their team trespassed on my land without permission, using it to store materials and even accessed my water supply—before my build had even started. This blatant disregard for property rights is shocking. Despite clear evidence, including photos and confirmation from an independent builder, they refuse to take responsibility for missing boundary pegs, damage to my property, and the mess their team left behind. If Sterling Homes is building in your neighbourhood, please be extremely careful. Their lack of respect and accountability has caused me serious stress and inconvenience.

We wish we had never used this builder. We signed to have our house built in October 2022 and finally moved in October 2024. During the build, we did not feel valued as customers, they were difficult to get hold of, often our requests for contact were not met and we had to chase them up. When we did have contact with staff they were often abrupt or just plain rude. They did not discuss anything with us, such as the design of the kitchen, in particular didn't tell us the kitchen would not have drawers. I hated the process of choosing our colours etc. At the appointment, the lady rushed us through, she was impatient as we were choosing and did not even offer us a coffee. The standard of workmanship especially painting is very unsatisfactory, paint on downpipes has been badly scratched during the build, some internal doors are rough on the sides, they should have been sanded before painting, and the skirting boards are a different colour. There are quite a few unresolved maintenance issues but they won't respond to my requests by email or phone. A power point (to supply electricity to the house) needed upgrading which was communicated to us, but they did not tell us they would be installing a big green box and safety bollards. When complaining they totally missed the point that they failed to inform us about installing the green box and bollards. There is a lot more I can say. The only positive is the house design itself suits our needs, sadly it is not the quality of standard promised. Word of caution, please take these negative reviews seriously before using this builder.

I’ve been trying to resolve an issue with Sterling Homes since last month, regarding a pile of soil dumped on my land since June. I contacted their office multiple times to get in touch with the site supervisor, but they never provided a number. When I finally spoke with Karen, the manager, she said she would investigate. However, she didn’t even know my lot number and kept insisting it wasn’t their dump—despite it clearly sitting between both properties. If someone had to dump soil, there are over 5 acres of land available, so why would it end up specifically on mine? Even my neighbor confirmed that the construction team dumped it there. When I tried to follow up with Karen, she was dismissive, repeatedly stating it wasn’t their responsibility without properly investigating. She even requested proof, which I provided via email, but never received a response. It is obvious to anyone who visits the site where the soil came from. We initially assumed they would remove it once construction was done, so we didn’t raise concerns earlier. However, ignoring the issue and refusing to take accountability is unacceptable. You cannot investigate properly just by sitting in an office—you need to visit the location. I spoke with the owner and he accepted this is their soil dump but sterling not accepting that at all. Ridiculous people working in this place. Since my concerns have been ignored, I will now be pursuing legal action. With clear proof and witnesses, the truth will be evident. Very disappointed in the lack of professionalism and responsibility from Sterling Homes.

Seem’s others have had the same issue with Sterling Homes building near them. Their contractors have trashed the side of my house, building next door. Damaged Air duct system and ruined my exposed agg concrete and normal concrete. They refuse to reply to emails and deal with it. Judging by other peoples reviews, seems nothing will come of it. Screw Sterling Homes

Just completed our second home with Sterling Homes, and once again, we’re incredibly happy with the result. The quality, attention to detail, and smooth building process have exceeded our expectations—again! A big thank you to the team for making our dream home a reality, twice!

Don't use unless you want problems with your neighbours. Removed our fencing and put it on the trash heap which we had to recover, left our property unsecured for weeks. Told us we needed to contact the other owner if we wanted them to fix up what they had done. Really poor customer service. Eventually we had to engage our builder to fix what they had done. Obstructive, arrogant and difficult.

I went to visit the Sterling display home in Riverlea and was really disappointed with the experience. When we first walked in, Abdul Rahman was on the phone, speaking very loudly and even yelling, with air pods in which immediately created an unwelcoming atmosphere. He barely acknowledged us—no greeting, no hello and we felt completely ignored. For a display home where first impressions matter, the service was extremely unprofessional and rude considering we are building with sterling homes it has left a very bad taste in my mouth.