Helping Hand North Adelaide

A caring and supportive residential facility. Amy, the Lifestyle Co-ordinator is informative and has been most helpful with my visits to residents. All nursing staff I have come in contact with have been kind and friendly to residents and me. This is a large complex offering a variety of accommodation options. There is a Cafe on the ground floor, just past Reception and a lovely Gift shop as well. Although parking is limited (street only) I have always found a park, relatively close. *Be aware COVID-19 has placed extreme pressure on Administration to ensure all residents and staff are protected. You must be Triple Vaccinated for COVID-19 and have had a recent Influenza vaccination. *Allow 20-30 minutes to process through the main entrance. A RAT test, followed by temperature check and sign in. There is help available if you need assistance.

My mother has been staying there for the past few weeks and she says she loves it there. That's good enough for me. Lovely rooms and the staff are really nice.

AS a Musician ...known as plus I we played at this facility on the 3rd of August for the residents Happy hour .what a pleasant venue to play at full credit to AMY her staff volunteers for making the after noon such a sucess good fun and singing had by all. PLUS I will be back.

We went to see my wife's brother there on Saturday. We were so impressed with the security of the establishment..Staff lovely..you can't go past the front desk unless you ..sign in ..then do the Covid test providing you are negative..you are free to visit....highly recommend this establishment..well done to everyone invited..thankyou..Chris .

The at home staff care are fabulous but the administration side let this company down. They are so unprofessional they back dated charges for a shower chair 2 years ren't without notifying me first. The chair was given to me free as I was under hardship. Then they tried to say they notified everyone in a general news letter. Having worked in finance I know ...this is on a billing platform and it's illegal to do what they did. I didn't get charged but I wonder how many old people they have fooled into paying. Second problem 1 year later...They are still trying to claim charges from me from when I was under hardship claiming I have underpaid them. Yes i have accidently under paid but the $400 odd bill from hardship has been added in . Hardship was approved and free. Third issue now they ring me near close of business September 2020 to tell me as from Jan 21 they have no funding for under 65 disabled customers yet can offer no explanation! Rubbish either they tendered for the contract or they didn't.

Went there to pick up some gear for a friend, bit of a drama with booking in as had to show proof of Covid vaccination and flu vaccination. Place looked tired and maybe a refurbishment program would help, staff were friendly enough, but insisted on seeing vaccination records before entry, fair enough in the circumstances

My family member is being cared for by the most beautiful group of people. Nothing is too much for the staff. More like a hotel than a aged care facility.