Calvary Home Care

A very belated but very heartfelt 'Thank you' to this amazing community service. This is the 2nd time in a very short amount of time we have been lucky enough to take advantage of the care offered for wound management. We cannot speak too highly of the calibre, care and expertise of every nurse who has been here. They have all been so kind, thoughtful and efficient- especially Surish B and Michael ! The Reception staff too have been extremely helpful in arranging different times when applicable for our convenience. This has been MUCH appreciated! Top marks to you all ! We are so very lucky. Jenni and Darryl Pinch Craigburn Farm 55051

I have always had the utmost respect for the medical organisation but Calvary Community Care are incompetent beyond belief!! First the organisation informs me they would not administer the medication the doctor had prescribed for my 89 year old mother because it was against their policy yet 4 of their nurses had previously administered the same medication 1 month earlier as prescribed without any questions. Second after many phone calls I was and still am very annoyed the organisation told me they would administer the medication for my mother as prescribed by the doctor and would be at my home at 6.30 that night. Then the organisation informs me they would not be able to send a nurse that night and could I find an alternative?? I am absolutely amazed that a medical organisation has the ability to ring someone and suggest I find an alternative to take my mother after dark to administer her medication. I’ll make no apology how angry I spoke to the representatives of this doggy second hand car yard and they will probably make some excuse they were frightened to attend my mother because of the way I spoke to them! Let me remind Calvary Community Care, you are dealing with peoples lives not a coffee order!

Poor communication skills. I was supposed to have support 11am today. With no communication they changed to tomorrow with me wondering why nobody has turned up. And lying to me saying that I agreed to the change of day

My 93 year old blind mother who has Calvary Care attend her twice a day for a few years now, to administer daily medications and deal with her colostomy bag.Most staff are good,but there have been many ,many phone calls and emails sent to Calvary Care co-ordinators with instances of tablets found on floors(6 this year alone)and signed for as given..visits cancelled with no notice, used colostomy bags left on kitchen table and in kitchen bin, colostomy changes not done ,and staff not following directions for electric gate opening and closing when leaving,.Phone calls to Calvary are often met with an assurance that someone will ring back ,which has not happened on occasion,and emails sent are answered with an apology and an incident report lodged,or risk management put in place ,but things have not improved .I dread to think how vulnerable people with no family to intervene for them would cope .It really is unacceptable ,but we are unsure of what our next step should be

I have been under the care of the wonderful Calvary community care nurses for 2 months for wound care management post operativley. They have been fantastic! Kind, caring, and very professional. I can't speak highly enough of my experience with them! I wish to thank them all very much. There are 3 in particular who visited me regularly and they know who they are. A huge thank you to you girls!! You all made my day

I was told that they were unable to cover shower shift Wednesday morning, not good enough when vulnerable people are relying on that support. Showering is a basic need & to not offer the support required leaves me without showering.for six days & my hair not washed for over a week. As a registered nurse for fifty years & one who worked for a support service, where we never left a shift uncovered, it’s distressing. The idea was to have support which is conducive to a positive recovery. Saturday 2 January Told support worker would be here at 9:45am but no has arrived. I rang to find out when they were coming & was told that due to a software glitch no one would be coming today. I wasn’t permitted a shower on Thursday reducing me to only two showers this week, supposed service was shower support three days per week, & it’s three days since my last shower. I made it very clear that I wanted a shower today & would not be put off! I will be giving feedback to the MRU! I wonder what happens to those clients who are not able to stand up for themselves, no doubt there are many clients who don’t have the care worker support as arranged & go without the service.

The nurses that actually come and help with mums shower are very good however they are Drastically under staffed. I have been informed by a number of the nurses that I should be getting a phone call first thing in the morning as to when to expect the nurse however when I rang today at 11:00am to find out if a nurse was coming out, Mel who answered the phone sounded unsure as to what was happening but sent a message to the nurse coming today. When the nurse rang immediately afterwards, she was unaware that she had to call clients first thing in the morning. Obviously agency nurse. This service relies TOO Heavily on agency nurses who are not always familiar with the procedure. This can result in distress for some people.. I would love to have given a higher rating but unfortunately system efficiency and adequate staffing is lacking.