K Illusion

The service was absolutely horrendous! Me and some work mates innocently went to ask some additional questions on how to work the karaoke machine after we first got there as we were a bit confused and got such a rude response from the worker. He was more occupied enjoying a cigarette on the balcony and slacking off than wanting to offer a good experience it seems.
The machines are confusing but the sound and room setup are ok.
The toilet is HIDEOUS - urine all over the floor, broken seat and a shower caddy?
Let’s hope they improve the service in future!

Worst experience ever! Would give -1 star if possible.
Booked and paid for a 2 hours session, the staff barged in after 1hr 5 mins and said “times up” and kicked us out.
Staff were extremely rude and disrespectful and the toilets were absolutely disgusting. There was piss all over the toilet seat and walls that looked like it had been there for 3 years. There was also a shower caddy in there?? Not sure if someone is living in this karaoke bar. Will never be coming back to this filthy place!

Nothing worked as it should in the room. Search functions on the karaoke machine were way too complicated. We still had fun with it.
Forget about drinks, they don't even have fridges upstairs to keep drinks cold!

bad customer service…i would prefer not to even give a star.
Don’t bother to email them cos they don’t check it (they told me this themselves after several attempts to call and even i have asked the staff to tell the manager to check their email). They also have credit card fee which they don’t tell u and when questioned couldn’t even tell me what is the surcharge %.
a word to management/owner —— plz visit ACCC to check what is LEGAL! Most customers don’t mind paying but not when they are not advised and overcharged.
everything else room/quality of karaoke machine/mic POOR…. if it wasn’t a surprise for my staff i wouldn’t have been there.

WORST KARAOKE BAR EVER!!
For starters the microphones don’t even work, staff are rude, song choices are bare and rooms are so small and seedy!
Listen to the other reviews!
We went as a group of girls and guys for a nineteenth birthday, we where attacked by Sudanese in the bathroom because we asked how long until they where done as they took a long time, the Sudanese girls the chased us to our booth and tried attacking us in the room. This was only 20 minutes into our one hour booking.
We couldn’t continue and had to hold down the door to protect ourselves, the staff did nothing for ages until security came and helped us.
We were yelling for help as we didn’t understand why this was happening or what was going on. Shame on the staff for letting in this group who were looking for a fight and came in too wasted acting like savages.
We had to wait for police to escort the Sudanese out and they eventually did and when we tried complaining to staff about how we didn’t get to even finish our time and where scared, we where ignored and told “no refunds”
Worst bar I’ve ever been too, workers just ate kfc behind the counter and had pieces of chicken and mayo all over his face. Disgusting