Best insurance agents in Adelaide: find options near you

Candice has great product knowledge and excellent customer service and was able to provide great insurance solutions for my business with ease! Highly recommend.

I had the pleasure of working with Candice Klau, and I can’t recommend her highly enough! From the moment we first connected, it was clear that she truly knows her craft. She took the time to explain options in detail, ensuring I understood everything and helping me find the perfect insurance plan that our company needs.

What really stood out to me was her efficiency. She was quick to respond to any questions I had, and whenever action was needed, she was on it right away. I never had to wait long for a reply, and everything was handled swiftly and smoothly.

If you’re looking for someone who is knowledgeable, communicative, and quick to act, Candice is the person you need. It’s rare to find such exceptional service, and I’m so grateful to have had her expertise guiding me through the process!

Candice is exceptional at what she does. She is personable, communicative, and clearly explains all aspects of each insurance policy so that it is easy to understand. I regularly recommend her to my clients, each & every time she gets glowing reviews.

I have absolutely no hesitation recommending Candice at Be Covered Insurance Brokers. She has a wealth of knowledge and was extremely thorough when assessing our insurance needs. Candice was able to find us better insurance coverage for the same price as our renewal notice from our previous insurer. We’ll definitely be renewing our insurance with her again.

Candice has been extremely helpful over the past 12 months; When I first contacted her for a quote she was so professional & helpful, giving me a lot of information without trying to push a sale. When it came to renewal time, Candice made contact & helped me once again, even when my availability was only after hours. I have been so grateful for the professionalism & would highly recommend!

Candice is a true professional, she is passionate about business insurance and helping her clients get the best cover. As a client of Candice’s I feel safe and confident knowing that she has our business insurance completely in hand. It’s a complex product, and I have yet to meet anyone who understands it as thoroughly as she does. Highly recommend with no hesitation.

I can’t recommend Candice enough, her diligence, attention to detail and knowledge of insurance is astounding. I highly recommend Candice to any other builder or trade related company.

Heather is a WEAPON when it comes to sorting out your insurances!

She’s saved me thousands of dollars on insurances across my business & personal life.

She doesn’t just look at price, she takes a deep look into the value and benefits of each policy — so you can make sure you get the best bang for your buck!

I’ve happily referred her to friends and clients of mine.

Thankyou for your exceptional service Heather.

We cannot speak highly enough of Heather from Capstone Insurance Brokers! She looks after both our commercial property and investment property, and her attention to detail, professionalism, and industry knowledge are unmatched. Heather is proactive, reliable, and always ensures we have the right cover in place — no stress, no surprises. It is such a relief knowing everything is in expert hands. She truly is the best in the business!

Heather is incredibly proactive and always ensures we’re getting the best insurance deal—often identifying better options without us needing to ask.

She’s thorough, strategic, and ensures every policy is truly fit for purpose. Her attention to detail and client-first approach make her an absolute asset. Highly recommend!

I had the pleasure of meeting with Heather Coutts from Capstone Insurance Brokers. Her expertise, dedication, and customer-centric approach are nothing short of exceptional.

Heather is both professional and approachable. She takes the time to explain the various insurance options available thoroughly and will provide tailored solutions that are perfectly aligned with your personal needs and circumstances.

Heather’s industry knowledge is second to none, and it’s clear that her primary concern is customer satisfaction – something she prides herself on delivering.

If you are looking for an Insurance Broker that offers a benchmark service that is truly a cut above in the insurance industry – I couldn’t recommend Capstone Insurance Brokers more highly.

Heather and Capstone Insurance Brokers are, quite simply, the only choice for all your insurance needs. Heather looked after my mother with a policy and came in cheaper and with better coverage than anyone else we found.
10/10 will recommend!!

We were recently looking to change insurance brokers, and approached Heather from Capstone Insurance, to see if she was able to assist us. We have been pleasantly surprised with the level of service received from her. She has worked really hard to find us the best possible insurance with reasonable premiums associated. The whole process has been easy, Heather is very responsive to phone calls and emails, and nothing has been too much trouble. We can’t recommend her highly enough and will be arranging for her to look at our business insurance when due for renewal. Thank you again Heather.

There is no-one to compare to Heather’s personal service and Capstone Insurance Brokers for their expertise. Heather goes above and beyond to ensure a robust saving and cover for me and she’ll do it for you too!

Exceptional service from start to finish. The team at ONE Insurance Group made the whole process simple, clear, and stress-free. They took the time to understand my needs and found the perfect cover at a great price. Professional, responsive, and genuinely caring, highly recommend!

My quote and additional photos sat unread in your email inbox for over 2 weeks. After numerous phone calls I then call from your independent assessor who I also have to supply with quote and pics. Assessor also had wrong vehicle in my details. After another week of dithering assessor decides not going to inspect damage and authorises repairs. I then get repairs done which takes a further 3 weeks. 2 weeks after that I get a call from ONE Insurance Group telling me to go ahead with repairs. I wonder how anyone can run a business like that.

Working with One Insurance has been the easiest and least stressful experience I could have imagined. Our downstairs area was flooded in recent rains, and One Insurance have been nothing but understanding and helpful. They have helped us to get ourselves organised and our lives back in order. And there was never any dispute as to who would pay. They replied promptly to my call, and visited shortly thereafter. From then on, the issues were shared and dealt with efficiently and courteously. I can highly recommend One Insurance. I wouldn’t go anywhere else.

Only recently changed over to One insurance . Absolutely fantastic customer service. I couldn’t recommend these guys enough.

Very professional service, always updating me on the best deal I can receive. Highly recommend!

Amazing service by Pat. Always there to help and great communication. Wouldn’t take my service to anyone else.

Really happy with the proactive and clear approach. Thank you Pat.

Recently reached out to Surwise to take over our insurance needs for our company. I met with Angela and Daniella who could not be more helpful. They have gone above & beyond what was required and I could not recommend them enough.

Tiffany is awesome! I recently referred a friend who has started a small home Australian native food business. My friend looked stressed, and also said she was worried about high insurance costs. My friend contacted Tiffany and later shared, Tiffany is a highly professional person who has a kind and empathetic attitude towards others. She went onto say, ‘ I found it almost too hard to believe how well she looked after me. From now on I am only going to recommend her to everyone. I’d never recommend anyone else.’ I am so grateful I referred my friend who achieved the best results for her insurance outcome, along with having a profoundly positive, uplifting experience. We are always in gratitude for Tiffany, and for her outstanding performance in all ways. She’s diligent, yet she’s humble.
We definitely need more Tiffany’s in our world!
Ingrid Johansson

We have been dealing with Jake Fehlberg for all our insurance needs. He is very professional but at the same time personable. Nothing is too much trouble for him. Each year when our policies are due, we know that he will find the policy that is competitive and best suits our needs. Because of the excellent service Jake provides, we will continue to use Surewise.

I highly recommend Jake at SUREWiSE. He has been looking after our insurance needs for a few years and has always done a great job. Jake is happy to help us when we need it, giving us fast and efficient service.

Jake was amazing! My difficult situation did not faze him. He was generous with his time and went above and beyond to explain insurance complexities in simple and understandable terms. Highly recommend!

We have been dealing with Surewise for several years and have found them to be very professional in regards to our business insurance.
Ali Greco and her associates have handled all our insurance needs to the highest level and any queries have been addressed in the best possible manner.
We would thoroughly recommend them to anyone requiring insurance.

From start to finish they handled all my Insurance needs,
I have come across some Insurance brokers that did nothing but to try and rip you off
Surewise were nothing but transparent and knew exactly what I wanted for my home and business
I cannot recommend them enough

My experience with Allianz Insurance has been nothing short of frustrating. From the beginning, there has been a complete lack of communication. Emails go unanswered for days—sometimes not at all—and trying to get any form of update has been near impossible.

What’s even more concerning is the clear lack of attention to detail. I’ve had to repeat myself multiple times, resend documents, and clarify basic information that should have been recorded properly from the outset.

Overall, the service has been unprofessional and careless. It’s been a stressful and disappointing experience, and I would not recommend Allianz to anyone looking for reliable or responsive insurance support.

I am extremely disappointed with the service provided by Allianz and strongly do not recommend using this company.

Three months ago, I reported a water leak in my bathroom to my insurance company. They approved the claim, agreeing to cover the repair costs for the water damage to my bathroom walls. However, they required me to fix the leaking pipe myself before they would proceed with the wall repairs. I promptly repaired the pipe leakage three months ago, and since then, I have been waiting for them to fix the bathroom walls.

For the past three months, I have been calling the insurance company every week to follow up on the repair progress, but they keep delaying the process with various excuses. When I first reported the issue, it was summer. Now, autumn and winter has arrived, along with the rainy season, yet the bathroom walls remain unrepaired. This is an incredibly simple repair job that should take only about a week, but after three months, nothing has been done.

Such poor service and extreme delays are unacceptable. I strongly advise against using this insurance company.

Absolutely useless policy and customer service. I called their customer service line to arrange changing the day of payment to the day I get payed by my employer (as I have been getting overdrawn). I then get told there is nothing they can do, they can’t change the day they retrieve payment. Their “policy doesn’t allow it”. We’re living in 2025 and they can’t move a payment a couple days? What an absolute Joke your company is Allianz!

I will be moving Insurance providers AND warning any friends and family to avoid your service at all costs.

Extremely lax in communication my daughter’s car was in the yard for 6 weeks before send to cash repair. When you try to call the customer service they forward to different departments, wish I can give 0 Star.

Their help centre is shocking. I currently have a car insurance policy with them. Checked online and I could get a reduction in my monthly premium if I drove fewer kms and reduced the value of my car. Called to ask them to change my policy, the call operator said there would now be an increase in the policy. Makes zero sense. Cancelled my policy on the spot. Absolutely useless.

Avoid taking them up for home insurance. Poor service. No transparency. No accountability. Huge delays with no one managing your account. I am changing all my other plans to some other provider. Think again before choosing Allianz.

In my assessment, Allianz Australia exemplifies the systemic flaws in the insurance industry: opaque practices, aggressive denial tactics, and a customer service apparatus that often borders on the obstructive, leaving many Australians feeling deceived and underserved.

Customer experiences further underscore these ethical lapses, with widespread reports of claim denials that seem engineered to frustrate and deter. On platforms like Trustpilot, Allianz Australia garners scathing feedback, with reviewers labelling it a “scam” for promising coverage but inventing reasons to reject claims—such as obscure exclusions or demands for excessive documentation. 1 25 One user described being transferred eight times during a single call, enduring endless holds and contradictory advice, ultimately abandoning their pursuit due to exhaustion. 28 In the context of car insurance, a common complaint is unjustified premium increases; for instance, policies jumping by 40% or more without prior claims, prompting switches to competitors for savings. 17 Home insurance holders fare no better, with stories of storm damage claims being disputed or delayed for months, forcing customers to escalate to the Australian Financial Complaints Authority (AFCA). 10 A particularly egregious example from 2023 involved a policyholder whose routine medical claim under Overseas Student Health Cover (OSHC) dragged on unresolved for over two months, with poor communication leaving an international student in limbo. 44 These anecdotes aren’t isolated; they form a consistent narrative across review sites, where Allianz’s average ratings hover around 2-3 stars out of 5, driven by accusations of “shady” practices and unresponsive support. 14
Regulatory oversight has repeatedly called out Allianz for compliance failures, revealing deeper operational deficiencies. In June 2024, the Insurance Code Governance Committee sanctioned Allianz for non-compliance with the General Insurance Code of Practice, following an investigation into inconsistent decision-making on claims, which led to the reversal of several denials upon review.

23 8 The Australian Prudential Regulation Authority (APRA) has also criticised the company for “persistent and serious” weaknesses in risk management, accusing it of dragging its feet on necessary reforms as far back as 2021. 5 During the 2024 Victorian flood inquiry, Allianz’s CEO admitted to “letting down” customers, acknowledging delays and mishandling that exacerbated victims’ distress amid natural disasters. 3 Moreover, the company’s involvement in mergers, such as the 2025 acquisition of RAA Insurance approved by the Australian Competition and Consumer Commission (ACCC), raises concerns about reduced competition potentially leading to higher premiums and fewer options for consumers. 7 27 While the ACCC did not oppose it, ongoing reviews of similar deals involving Allianz and rivals like IAG suggest a consolidating market that could prioritise profits over service quality. 12

obal parent’s environmental stances, with Australian customers questioning ties to fossil fuel projects despite local claims of carbon neutrality since 2012. 47 On social media, alerts about SMS scams impersonating Allianz further erode confidence, as the company struggles to protect its brand from fraudsters exploiting its name.

Australians deserve insurers that deliver without the constant battle. Allianz, regrettably, too often falls into the category of those that promise much but deliver little, prompting many to seek alternatives that prioritise fairness over evasion. If you’re considering Allianz, scrutinise the policy details meticulously—and prepare for potential disappointment.

Disgusting service.
Been a long time customer.
Cancelled some policies due to sale of vehicles and equipment in October.
Still waiting on refunds. But they have still taken money from my account. After 10 or more phone calls with them, they still call me saying I owe them for this year, but Cancelled last year.
I only have public liability with them now,and will cancel as soon as it runs out. Wouldn’t even give them 1 star. Disgusting,

All fine until I needed to make a claim. Gallagher provided absolutely no support during the claims process. Although my car was completely stationary when I got reversed into, I still paid a $500 excess, and Gallagher did absolutely nothing about it. I would have expected them to act as an advocate for me. I have moved my insurance to another Broker as I feel that Gallagher has absolutely no integrity.
I sent an email to Gallagher providing feedback bout how their service could have been better. I asked several questions in the email and would have expected answers. Gallagher simply ignored the email and did not respond.

We have tried to get travel insurance for 4 months would you believe, going back and forth, mainly us trying to get information from the so called ‘client services officer’. I then tried speaking to a manager but didn’t get past the receptionist, she said the ‘client service officer’ would call me back, but never did. We have given up, anyone has to be better than this mob – don’t waste your time.

Not a customer focused broker. Zero personal service and emails are written in telegram style with complete disregard to the person being addressed or the person whose money they want. Nothing that I experienced is customer requirements focussed.

Very bad service. They are not responsive at all. I just applied for a quote and called many times by e-mail and called and they kept telling me that they will call me and after waiting for more than two weeks, I still haven’t received a single quote. I was just their customer. I hope I never have to claim anything.

Lost a $2000 cheque, one of the ‘contractors’ who collects mail probably stole it. Why have contractors collecting mail when they know there will be thousands of dollars of cheques to steal. Messing people around. Don’t choose this company.

Thorough professional service, business insurance can be challenging, these guys are great. Highly recommend !!