Best home care services in Adelaide: find options near you

John did an amazing job cleaning my windows. I have floor to ceiling windows that require a lot of work to keep clean. I highly recommend HomeAid Services for window cleaning.

I’ve used HomeAid for years. I find the staff they send out for cleaning support working to be very professional and helpful. I definitely will continue to use.

Always excellent to deal with. Have helped us navigate a very difficult aged care system and been accommodating to our needs.

We have been using HomeAid services for a few years and are extremely happy with their services which include support workers, support co-ordinators, cleaning, hairdressing and general handyman jobs. They have all gone above and beyond to accommodate and help us with daily living. All the staff are prompt and helpful and no task is hard for them. Thank you HomeAid for making our lives comfortable and they are the best company we have ever used as no other company will come ever come close.

Fabulous service with such wonderful, caring staff. Very reliable and patient. My Mum had some wonderful times with these carers, in particular Wendy, Tracey, Sheree & Brooke couldn’t talk highly enough of their care and compassion. Certainly a place l would recommend if you need a little help around and in the home.

Great service. Use very often and helps my daily life a lot

we have been using this company for over a year now and they have been fabulous our cleaner is sarah and she always does an amazing job leaves the house sparkling everytime and puts 100% effort into what she is doing we have also used homeaid for high pressure cleaning and carpet cleaning which have also been done extremely well all staff and owners are lovely to speak to and are more then happy to help with any enquiry would definitely recommend

I cannot speak highly enough of the staff at Yellow Door. From the carers to the support staff, all are the most caring, giving, thoughtful people. We are so happy to have found them and feel totally reassured that our mother is receiving the best care and support possible. Thank you to ALL of the Yellow Door staff – you are amazing!

Yellow Door Care continues to provide government-funded services to my father, who has a long and documented history of sexual abuse and domestic violence. My mother the victim, has now been displaced from her home for over four months.

This is not a new story. In Australia, there is a long pattern of perpetrators being supported while victims are ignored. What I didn’t expect was to see it happen here. I didn’t expect a provider with a 5-star rating to participate in it.

Despite being informed of the separation, and the full history of harm, Yellow Door Care has made no meaningful attempt to respond in a trauma-informed way.

This review is not about seeking a reply. If you read this, you’ll understand why.

This: a 5-star rating suggests you are good at what you do. But you are not. You are not good at trauma-informed care. Your leadership does not demonstrate a moral compass. Because even within the limits of policy and red tape, people with integrity still find ways to protect those at risk.

You had that choice. And you didn’t take it

Yellow Door Care have been providing disability support to my family member for 4 years. I have a wonderful relationship with all the staff and they have been the most supportive and professional team that our family have had services from, over a span of 20 years of receiving disability support.

“Working with [Yellow door] has been a great experience. The team is supportive, responsive, and genuinely cares about both the clients and the carers. I feel valued and respected in my role.”

Although we’re fairly new to Yellow Door Care we couldn’t be happier with our experience to date. Everyone has been extremely helpful and friendly and you feel that they really care about providing the right support for Mum and doing anything they can to help her. Everyone I’ve spoken to on the phone has been extremely patient with all my queries and they respond in a timely manner to emails as well. The communication has been excellent and I highly recommend them.

I have been working at Yellow Door Care for 4 years and it’s an absolute amazing company to work for. They value and trust their staff and provide 24/7 support for employees and clients. Management is very flexible and provide all assistance and education for staff to be able to thrive in their work. The clients are delightful. It is a very rewarding job both for carers, nurses and for administrative staff. Thank you for looking after us =)

Yellow Door Care has provided professional, caring, efficient support in all aspects of a home care provider. Their responses are very efficient! Their follow up is timely. Our direct contact with the team has been respectful and supportive, putting my mum at ease with the whole process. Would recommend this company to all my family & friends.

A caring and supportive residential facility.
Amy, the Lifestyle Co-ordinator is informative and has been most helpful with my visits to residents.

All nursing staff I have come in contact with have been kind and friendly to residents and me.

This is a large complex offering a variety of accommodation options.

There is a Cafe on the ground floor, just past Reception and a lovely Gift shop as well.
Although parking is limited (street only) I have always found a park, relatively close.
*Be aware COVID-19 has placed extreme pressure on Administration to ensure all residents and staff are protected. You must be Triple Vaccinated for COVID-19 and have had a recent Influenza vaccination.
*Allow 20-30 minutes to process through the main entrance. A RAT test, followed by temperature check and sign in.
There is help available if you need assistance.

My mother has been staying there for the past few weeks and she says she loves it there. That’s good enough for me. Lovely rooms and the staff are really nice.

AS a Musician …known as plus I we played at this facility on the 3rd of August for the residents Happy hour .what a pleasant venue to play at full credit to AMY her staff volunteers for making the after noon such a sucess good fun and singing had by all. PLUS I will be back.

We went to see my wife’s brother there on Saturday.
We were so impressed with the security of the establishment..Staff lovely..you can’t go past the front desk unless you ..sign in ..then do the Covid test providing you are negative..you are free to visit….highly recommend this establishment..well done to everyone invited..thankyou..Chris
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The at home staff care are fabulous but the administration side let this company down. They are so unprofessional they back dated charges for a shower chair 2 years ren’t without notifying me first. The chair was given to me free as I was under hardship. Then they tried to say they notified everyone in a general news letter. Having worked in finance I know …this is on a billing platform and it’s illegal to do what they did. I didn’t get charged but I wonder how many old people they have fooled into paying.
Second problem 1 year later…They are still trying to claim charges from me from when I was under hardship claiming I have underpaid them. Yes i have accidently under paid but the $400 odd bill from hardship has been added in . Hardship was approved and free.
Third issue now they ring me near close of business September 2020 to tell me as from Jan 21 they have no funding for under 65 disabled customers yet can offer no explanation!
Rubbish either they tendered for the contract or they didn’t.

Went there to pick up some gear for a friend, bit of a drama with booking in as had to show proof of Covid vaccination and flu vaccination. Place looked tired and maybe a refurbishment program would help, staff were friendly enough, but insisted on seeing vaccination records before entry, fair enough in the circumstances

My family member is being cared for by the most beautiful group of people. Nothing is too much for the staff. More like a hotel than a aged care facility.

After struggling for 2yrs caring for my father I finally found Komplete Care. As the name suggests that is the experience I had with ongoing support around the clock, nothing was ever too much. My support person was Riley Young I can never thank her enough for the care and support she and her team provided. So much so when mums health declined I knew immediately who I wanted as Home Care Provider. Showering, house cleaning, gardening, one on one support. Kind supportive staff. I recommend them to anyone who wants their loved one safe, respected and supported through the ups and downs of ageing.

Started off a great company then grew to big and the service went downhill rapidly. Lost great staff due to management caring more about the $$ than their staff and clients. Rostering staff rude. Had great case workers but they left due to management. Reported a worker as she told me she had a police record in another state and nothing was done about her. Still works there! Would not recommend this company. I also work in this industry. Do your homework as there are some questionable companies out there.

Telephone Company one is proud to have supplied all the NBN connections and all the VoIP HD handsets for Komplete care offering a very valuable service to the elderly. servicing Adelaide and Willaston well done Scott ,Linda and team .

My experience with this agency, Complete care has been absolutely appauling. They have been caring for my elderly Mother. I had a great relationship with her first case manager. Unfortunatly from day one in speaking to her new case manager. I found her to be very different. She would not rerurn my ph calls re my Mother. She has accusations about me that were not true without any proof. Because of her false accusations she had my Mum put under the Public Trustee for her finances to be managed by them. This was not necessary. This has devestated my Mother & made her to be very unwell & distrust this case manager. I must stress there are two carers that my Mother loves & who i highly respect for the care & the love they have for my Mother. I have tried to ring to speak to the owner of this company Complete care & the supervisor. Unfortunatly they refuse to return my calls. I have never yelled or abused them. Please beware. I am so saddened by their very unprofessional conduct. I have worked previously in rehabilitation & age care. You do not treat family members or the ones they care for in this manner. It has torn my Mother & really hurt our family. They have caused her to become even more ill & to distrust them. She did not need this. I have always suppoeted my Mother. Even to the point of spending 9 nights sleeping in her hosp room after a Triple Heart Bypass & much more. Please beware. I am far from happy. This is my hearts truth & experience.

I’m very happy with this company. I was appointed Kirsten, who was very warm, personable and professional and knew her role to a standard. I believe she is no longer there. What a sad loss to the company. She Was a rare gem!

The person who came to us (Jordan) to explain what KompleteCare could offer us as a service provider for our Home Care Packages was excellent. He took the time we needed to explain all the services, fees and procedures for signing up with this provider. Jordan is very knowledgeable, patient, friendly and clear in his explanations. He answered all our questions professionally and honestly, and the paperwork is clear too – no hidden charges.

We felt an instant rapport with him, and we both had some cultural and lifestyle similarities with Jordan. It was an easy process to sign up, and within 5 days, we have already been assigned a dedicated Case Manager, the same person for both of us. We have thoroughly enjoyed the time spent with Jordan.

If you are looking to find a service provider for a Home Care package, we highly recommend you ask for Jordan, and see how KompleteCare could help you.

Jordan from Komplete care visit my home with his wonderful personality and so informative i knew right away Komplete Care is the provider for me i am now signed up with them have a lovely care manager and services to start with in a week. Thank you Jordan for making this process stress free its great to have such wonderfull caring people highly recommand

I have so much thanks and appreciation for Kate snd the Home nursing solutions team.
When my daughter’s Caring organisation were no longer able to provide satisfactory service this company stepped in and were basically life savers.
They are professional, highly efficient, flexible and beyond all empathetic and full of good will.
Our family knew we were in great hands and my daughter established real friendships and love for the many staff members who were rostered around the clock taking care of her needs.
I don’t know how my daughter, myself and family could have survived her last 12 months without the blessing of Home nursing solutions.
I would highly recommend them for total and comprehensive care.

We are using Home nursing services for my father from last 2 years and we had nothing but great and amazing experience. Kate and team helped us in many ways which was not even part of our agreement and it felt cared and loved. i cant stop recommending them to any one who ask.

Kate and her team have brought the life back to my mother who wants to live independently in her own home. She has guided my family through the process and took the time when no-one else did when I was desperately trying to find help. Her carer Sylvia has been incredible to my mum and I am so very grateful for their exceptional care, empathy, understanding and a sense of humour. Thank you to Kate and her team at Home Nursing Solutions the difference to my mothers emotional being is incredible. I live interstate and Kate has offered her assistance 24 hours a day on call if needed. Gives me peace of mind 🙂

I can’t speak highly enough of Kate Kelly and Home Nursing Solutions. Kate is a gem and one of the most helpful and caring people I have ever met. From my first interaction with Kate she has gone above and beyond to help and she genuinely cares. I would highly recommend Home Nursing Solutions to anyone who needs a great care at home service. On a personal note Kate thank you for your amazing support over the last week. I would have been lost without you !

Home Nursing Solutions have been wonderful to my mother. Her wish has to stay in the family home and they can’t do enough. Mum recently had surgery and her recovery with their help and care has just been amazing.
They also helped with rails safety issues we hadn’t considered and information for all the family that has given us such peace of mind.
I can’t say enough about their professionalism and care.
Jane.

Thank you to Kate and the wonderful team of carers at Home Nursing Solutions for providing care to my Mother for the last 12 months to keep Mum safe and well cared for in her own home until this was no longer possible.
Reliable, flexible, empathetic and most importantly having an ethos of the care taking precedence over the business of profit and billing.
Wishing you all the very best in your future endeavours DS

Kate Kelly and her team have been exemplary in providing services, staff, education, advice and assistance in helping me provide around the clock nursing and carer support for a patient and his partner. What started with light duties and companionship and ended in the most treasured palliative care is truly a credit to the team. I sincerely thank you for all your support.

I’ve been working with Healthcare Australia Homecare for the past 3 years, and it has been such a rewarding experience. The team is supportive, professional, and genuinely cares about both staff and clients. I’ve always felt valued as an employee, with clear communication, great training opportunities, and flexibility that makes balancing work and life much easier.

Most importantly, I’ve seen firsthand the difference we make in people’s lives every day, and that’s incredibly fulfilling. I’m proud to be part of an organisation that truly puts compassion and quality care at the heart of everything they do.

I have been working as a subcontractor providing services to HCA Homecare and the experience has been excellent. Our working relationship is built on mutual respect and professionalism.

My Oma commenced services with HCA Homecare earlier this year. Services to date have been fantastic, HCA has been easy to work with at an administrative level and the carer providing services has built a strong rapport with my Oma.

Lovely staff. Genuine, passionate people delivering customer-focused care. Attention to detail and efficient. I highly recommend!

Great organisation that really cares about their clients and staff. Highly recommend if either requiring in home care or applying for a position.

Fantastic customer service, great place to work, love the team. The customers with HCA are the best!

A great place to work, wonderful caring staff.

21/03/25. This is an update to my previous 2 Reviews:

It has only got worse for our Family since the last Review. We have had no choice but to take our concerns to the “Aged Care Commission” who has now started an investigation into the lack of Services and the Exorbitant Fees we are being Charged. We may have to pay back to Hender Care close to $10,000.00 (ten thousand).

30/01/25. This is an update to my previous Review:

We found out that the Care Worker who was dealing with my Mother’s file was working only part-time and our Family believe that probably they had no time to deal with everything they needed to do. They have since left Hender Care. About the middle of 2024, The Care Worker advised our Family my Mother’s Money needed to be all spent before we could get any more money allocated and we were asked to give Hender Care about $2000.00 to continue the service. We contacted a Government Department last year and we were told the information we were given about having to first spend all the money allocated to my Mother was incorrect. I found out in the last couple of days we now have about a $6000.00 Debt to pay back Hender Care. We are slowly paying it back. Our Family feels completely let down by this whole Elderly Support thing. No words can be written here on how Gutted, Stressed and let down we feel. Unfortunately I feel this horror will only end when my Dear Mother finally dies.
END.

We have been with HenderCare for a few year now for the care of my Mum. The Management team at the time of our joining were great, but alas the current team are hopeless, can not describe them any other way. Messages are not passed on when you call them, are the least of our issues. Mum got Covid in August 2022, and after spending time in a Public Hospital, went for Rehabilitation at a Private Hospital. The Social Worker at this Private Hospital advised our Family my Mother should be placed on a level 4 Care Package and said she had submitted the paper work for this, and advised us to contract HenderCare to do their bit. 2 years on, Nothing, endless phone calls to the person in HenderCare responsible to deal with this, has come to Nothing… 2 years have passed…Nothing. Endless phone calls by my Family to HenderCare have amounted to Nothing. First they said the money available for my Mother’s level 3 Care Package has to be completely spent before they can do anything to arrange for the Level 4 Care Package. Now that the money has completely dried up, my Mother has had to stop Hydrotherapy, Physiotherapy and other services. The OLD Management Team were great, they arranged everything, they dealt with Mum’s Level 1 to 2 Care Package with no Issues. this Management Team has expected our Family to arrange services and chase things up for my Mother and let them know afterwards. Well what can I say STAY AWAY FROM THIS COMPANY….. If you are wondering why we are still with them, I will tell you…..IF IT WASN’T FOR MY MOTHER’S CARER. Teresa, who my Mother loves greatly, we would have left ages ago. My Mother is very elderly and is attached to her Carer. ….We have taken our complaint further.

I’m giving one star because of the incompetence of their staff and office, either the office stuffs up shifts or people don’t turn up. We’ve had no consistency for the year we’ve been with them. And have to get popup to cover the short staffing issue for personal care shifts. We’ve tried having cleaners but hendercare can never supply a worker. Either the worker never shows up, or the staff are sick with child. Pathetic excuses because we always have to follow up the issues. The communication is rubbish. It’s always us contacting them for issues. And we are looking for a new provider because we are fed up with their excuses. We’re paying them big money just to organise pop up staff. Which I could do myself for my elderly father with his care package. Would not recommend. Oh and since we’ve been with them we’ve had 3 coordinators. So the consistency is amazing. Amazingly trash.

Great help to my wife and I , staff friendly and nothing is too much trouble for them , communication is clear and very satisfactory. The helper is absolutely brilliant very caring and polite,an extremely wonderful person with whom we have a brilliant client & carer partnership with. We cannot recommend her highly enough thankyou Hendercare both for what has been done and continued service in the future

Don’t use Hendercare, there are far better alternatives for Home Care Package Providers in SA. Totally disorganised, scheduling problems are constant (usually queries are met with one of three excuses that they use or lies), coordinators don’t contact you unless contact is initiated by the client (our coordinator, April, was rude and abusive) and the fees charged are usually incorrect (to Hendercare’s benefit).
I feel for anyone elderly who doesn’t have a relative or friend to help them battle through the nightmare that is Hendercare.
We changed Home Care Providers a few months ago and the service to clients and the options for care are far better, I wish we’d changed providers sooner.

Lovely people, but utterly disorganised.

It took approximately 6 months to get a regular gardener organised. Some would start, work or two appointments and vanish. No communication from hendercare.

Have phoned 3 to 4 times to get Dad’s cleaner hours increased, but never happened.

You NEVER hear about anything in advance and always have to chase.

Most recently the worker taking Dad to his covid appointment didn’t show up and had to chase this as well. Apparently she’d phoned in sick which no one bothered to tell us.

I’d recommend finding a company that is actually able to function. Given how much we pay in fees per month, it’s actually insulting how poorly managed they are.

My 87 year old mum uses Hendercare through her NDIS package for house cleaning and gardening. Cleaner doesn’t turn up? There’s always the excuse of the girl that cleans your house has a sick child and cant make it, OR your cleaner is on 5 weeks holiday, OR my favourite, the girl that cleans your house just didn’t turn up for work?
So 3 out of 5 times my mother has to change her appointments so to be at home “When the girl can actually make it”.. OR my mum has to clean her own house because Hendercare are Hopeless and can’t even organise their own staff to be consistant. Then there’s the gardener who turns up with a bucket and a small folk, he never pulls all the weeds out and just buries them by turning over the soil. Again, mum has to weed her own garden after he leaves because he doesn’t do it properly. I graded Hendercare as 1 star, that’s only because I can’t make comment with 0 stars. I’m going to write to NDIS on behalf of my mother because this is just not Good enough. The cleaner turned up today, (she was suppose to be here yesterday) and because my 87 year old mum had already cleaned the floors etc, the cleaning lady basically did nothing for the time she was here. It stresses my dear ol mother everytime and just keeps happening. NOT GOOD ENOUGH HENDERCARE.You suppose to help and care for our elerdly. NOT cause them more stress and worry.

Sincere thanks to Kelly. The support that she has given my daughter and grandson, who both have MS, is unbelievable. Her undivided attention to get the best outcomes for them both is appreciated as is her care, efficiency and professionalism. Grateful thanks.
Maureen Meredith, Hilton, WA

A very belated but very heartfelt ‘Thank you’ to this amazing community service. This is the 2nd time in a very short amount of time we have been lucky enough to take advantage of the care offered for wound management. We cannot speak too highly of the calibre, care and expertise of every nurse who has been here. They have all been so kind, thoughtful and efficient- especially Surish B and Michael ! The Reception staff too have been extremely helpful in arranging different times when applicable for our convenience. This has been MUCH appreciated!
Top marks to you all ! We are so very lucky.
Jenni and Darryl Pinch
Craigburn Farm 55051

I have always had the utmost respect for the medical organisation but Calvary Community Care are incompetent beyond belief!! First the organisation informs me they would not administer the medication the doctor had prescribed for my 89 year old mother because it was against their policy yet 4 of their nurses had previously administered the same medication 1 month earlier as prescribed without any questions. Second after many phone calls I was and still am very annoyed the organisation told me they would administer the medication for my mother as prescribed by the doctor and would be at my home at 6.30 that night. Then the organisation informs me they would not be able to send a nurse that night and could I find an alternative?? I am absolutely amazed that a medical organisation has the ability to ring someone and suggest I find an alternative to take my mother after dark to administer her medication. I’ll make no apology how angry I spoke to the representatives of this doggy second hand car yard and they will probably make some excuse they were frightened to attend my mother because of the way I spoke to them! Let me remind Calvary Community Care, you are dealing with peoples lives not a coffee order!

Poor communication skills. I was supposed to have support 11am today. With no communication they changed to tomorrow with me wondering why nobody has turned up. And lying to me saying that I agreed to the change of day

My 93 year old blind mother who has Calvary Care attend her twice a day for a few years now, to administer daily medications and deal with her colostomy bag.Most staff are good,but there have been many ,many phone calls and emails sent to Calvary Care co-ordinators with instances of tablets found on floors(6 this year alone)and signed for as given..visits cancelled with no notice, used colostomy bags left on kitchen table and in kitchen bin, colostomy changes not done ,and staff not following directions for electric gate opening and closing when leaving,.Phone calls to Calvary are often met with an assurance that someone will ring back ,which has not happened on occasion,and emails sent are answered with an apology and an incident report lodged,or risk management put in place ,but things have not improved .I dread to think how vulnerable people with no family to intervene for them would cope .It really is unacceptable ,but we are unsure of what our next step should be

I have been under the care of the wonderful Calvary community care nurses for 2 months for wound care management post operativley. They have been fantastic! Kind, caring, and very professional. I can’t speak highly enough of my experience with them! I wish to thank them all very much. There are 3 in particular who visited me regularly and they know who they are. A huge thank you to you girls!! You all made my day

I was told that they were unable to cover shower shift Wednesday morning, not good enough when vulnerable people are relying on that support. Showering is a basic need & to not offer the support required leaves me without showering.for six days & my hair not washed for over a week. As a registered nurse for fifty years & one who worked for a support service, where we never left a shift uncovered, it’s distressing. The idea was to have support which is conducive to a positive recovery.

Saturday 2 January

Told support worker would be here at 9:45am but no has arrived. I rang to find out when they were coming & was told that due to a software glitch no one would be coming today. I wasn’t permitted a shower on Thursday reducing me to only two showers this week, supposed service was shower support three days per week, & it’s three days since my last shower. I made it very clear that I wanted a shower today & would not be put off! I will be giving feedback to the MRU! I wonder what happens to those clients who are not able to stand up for themselves, no doubt there are many clients who don’t have the care worker support as arranged & go without the service.

The nurses that actually come and help with mums shower are very good however they are Drastically under staffed. I have been informed by a number of the nurses that I should be getting a phone call first thing in the morning as to when to expect the nurse however when I rang today at 11:00am to find out if a nurse was coming out, Mel who answered the phone sounded unsure as to what was happening but sent a message to the nurse coming today. When the nurse rang immediately afterwards, she was unaware that she had to call clients first thing in the morning.
Obviously agency nurse. This service relies TOO Heavily on agency nurses who are not always familiar with the procedure. This can result in distress for some people.. I would love to have given a higher rating but unfortunately system efficiency and adequate staffing is lacking.