OPSM Adelaide Rundle Mall

These people are so great. Just popped in to ask whether they were able to fix or knew where to fix my glasses which had lost a screw from the frame. Within minutes they had fixed it for me and when I asked what the charge was they said it was no problem at all. Brilliant people.

I had a poor experience purchasing glasses from this clinic. When I first arrived, they performed an eye exam and concluded that my left eye was at 0.00 and my right eye at 0.25. After about 30 minutes, the doctor prescribed my glasses. I was clear that I needed them for computer use to reduce eye strain. After 12 days, they called me to pick up the glasses.
However, when I tried them on, I noticed a shadow around lights, no matter the distance. This was very distracting and even caused me to feel dizzy. When I explained this issue, they scheduled another appointment with the doctor to recheck the prescription. Then, they told me that to fix the problem, I would need an anti-reflective coating for an additional $130. I was frustrated because I had specifically asked for glasses to protect my eyes while working at a computer, and they should have informed me about this option from the start.
On top of that, the customer service was disappointing. One of the staff members, a young woman whose name I can’t remember, was not professional and didn’t treat me kindly, which added to the negative experience. Overall, I would not recommend this clinic if you’re looking for knowledgeable guidance and good customer service.

The Optometrist was very patient and listened to what I had to say before conducting the eye exam. She explained the things that will happen during the tests.
The lady assigned to me who gave me the costings for the different lenses was also very kind and understanding. She listened well and did not pressure me to get/buy anything at that moment.
It was such a positive experience.

What a wonderful experience, optometrist was informative, professional, knowledgeable. Mary, now what about Mary? Mary managed to get me out of my comfort zone into 2 different styles & colours of glasses. I’ve been wearing the same colour & style for 40 years!! I can’t wait to get my new glasses. Thank you!!

Enquired about replacing the lenses on my non prescription sunglasses, quoted me $140 more than the cost of a new pair. Found same lenses as aftermarket replacement for $25 and gonna install them myself!