Paragon Swim Centre

**Subject: Disappointing Policy for Families with Disabilities** My son, who has a disability and requires the assistance of two carers, absolutely loves swimming. We found Paragon Swimming Centre at 97/99 Smart Rd, Modbury, to be a great facility in terms of the pool and general environment. However, there's a significant drawback that makes it unsuitable for families like mine. This centre does not accept the Companion Card because they are a non-government business. This policy means that both of my son's essential carers are required to pay an entry fee. This creates a real financial barrier. If the support workers cannot afford the extra cost, or if it becomes too much of a burden for us to cover, my son misses out on an activity he dearly loves and benefits from. From a disability access and inclusion perspective, this is a major issue. While the physical facility is good, the lack of acceptance for the Companion Card makes it a difficult and potentially unaffordable option for those who rely on carers for support. Families needing to use a Companion Card may need to seek out other swimming centres that have a more inclusive policy. This has been a very disappointing aspect of our experience.

Fantastic, family run organisation. Staff are super friendly and know exactly what they’re doing. Great prices. My son did swimming lessons here from 1-5 years old. Chelsea got him so confident in the water!

I’ve enjoyed visiting this swimming pool with my grandma, as both the water and surrounding temperatures are very comfortable. Just a note for carers: I have given 4 stars as this location does not accept the Companion Card. However, the staff member who served me was very friendly and kindly offered me the concession rate instead.

This is our local pool, and we have visited the business for years without any issues. On the 20th Oct 2024 my wife and daughter had a problem with a staff member unnecessarily causing an unsafe situation (turning off lights in the changing room as my family was taking too long to get changed -- to be exact, 4 minutes after closing time). I have discussed the matter with the management. The owner was polite, communicated promptly, offered apologies and assured that disciplinary action had been taken. The owner and I are not aligned on what would be adequate compensation for the incident (which is fine, disagreements happen) and as such we've decided to leave it at that and go swimming elsewhere. I would give Paragon 4 stars for our experience prior to the incident and 1 star for the experience relating to the incident. 3 stars overall. I have reported facts only, not personal opinions.

Great swimming classes. Very supportive and happy to adapt to what the child needs unlike other schools. My 3 yo wanted me to swim with her and they were happy to. I didn't need to as she was happy. But so nice to have that option.

This Centre is a small family business that has been running for 20 plus years.. You can feel that energy as soon as you walk in the door! AMAZING JOB AND KEEP GOING. I love it here and I will be telling all my friends and family to come here. I WOULD GIVE IT TEN STARS IF I COULD !!!!

For the price it's not ideal. You get a very small pool and a bench to place your belongings. Compared to others for the same price, which provide you with a larger pool, amenities and even lockers to place your belongings! Also having seen the previous responses to other reviews and its clear that this establishment is in no hurry to repair customer relations and is rather quick to tell you to 'jog on'.